Tico C. Email & Phone Number

Irvine, Ca, Us

Bellevue, Wa, Us

I have recently joined Icertis with a focus on providing a high-touch experience for its enterprise clients through comprehensive technical and operational support. This involves delivering Level 3 application support and developing enhancements within the Microsoft Development and Cloud Environment (NET, SQL, and Azure), along with ancillary web languages such as JavaScript...

Irvine, Ca, Us

• As Marketing Department Engineer , I collaborated with cross-functional teams to develop, and maintain software applications, including coding, scripting, testing, debugging, and deployment necessary to solve technical support issues • Integrated application features, designed content pages, executed website migrations, cloud app deployment pipeline configurations, hosting, and database optimizations, including platform integration scripting; reduced bounce rate, improved lead conversion, and optimized server & web performance• Orchestrated data migration and cutover strategies, ensuring zero downtime; reduced post-migration issues • Generated strategic website planning, roadmaps, and training documentation to align with organizational goals• Created architecture diagramming to provide clear and concise visual representations of complex technical systems and processes; Elevated internal processes and workflows, resulting in increased team productivity• Executed cyber risk assessments, penetration testing, and performance-tuning to mitigate potential security threats; reached 100% percent security compliance; Spearheaded consent compliance (CCPA, CPRA, GDPR)• Generated process and root cause analysis (RCA) documentation, facilitating identifying and mitigating key issues to enhance operational efficiency; Supervised QA testing and UAT• Maintained and administered program configurations for email and CRM automation, resulting in increased conversion rates

Los Angeles, Ca, Us

Template integration utilizing Vanilla JS, jQuery, Bootstrap, CSS, HTML, SQL • Engineered responsive design to ensure 100% cross-platform compatibility and overall user experience• Ensured quality code and UI/UX to enforce consistency across all assets, devices, platforms, and email clients. • Optimized template library • Delivered outstanding technical support by anticipating and fulfilling stakeholder requirements

Delivered features for the minimal viable product (MVP) that tracks walking habits for Dog Lovers.• Developed features and profiles: frontend and backend implementation, modal, database design and queries, unit testing, email integration SendGrid• Coordinated with the development team throughout the SDLC (Software Development Life Cycle) utilizing peer planning sessions, code reviews, paired programming, source control process, and testing• Utilized a wide range of technologies and tools, including React, ASP.NET Web API, SQL, TFS, Trello, and Azure to deliver efficient and effective software solutions• Consolidated, tracked, and resolved case histories and application issues for a more thorough project knowledge base• Conducted QA testing and user acceptance testing for application bugs in collaboration with developers and other stakeholders

Los Angeles, Ca, Us

Educated and evangelized Fixed Wireless Network/ Cloud and Managed Services/ Unified services to Enterprise and SMB /Mid-Market businesses to maximize efficiency and productivitySuccessfully prospected and built relationships with C-Level executives, closing large complex dealsSuccessfully utilize IT vendor partner relationsIdentified and worked with target accounts to provide solutions, developing new business, ensure customer satisfaction, and maintain strong ongoing relationshipsDeveloped proposals in association with Network Engineering, and Professional Services teamsChannel Partner ManagementConduct Client PresentationsAttended Trade shows and Networking EventsTechnologies: Salesforce, Microsoft Office, Cloud

Stamford, Ct, Us

Verticals: Entertainment and Media, Hospitality: Fiber Optic, EthernetProvide, educate, and consult businesses on Telecom and Cloud Solutions to maximize efficiency and productivityManagement business pipeline and develop strategies for long-term sustained successAdvocate company services and products to businesses and partners through in-person engagement and marketing events Technologies: Salesforce

Bachelor Of Science (Bs), Operations Management And Supervision- Natural Sciences Department

Biology - Natural Sciences Department

Coursework, Computer Science