Tiago Duarte Email & Phone Number

Vitoria, Es, Br

Vitória, Espírito Santo, Brazil

As a dedicated cybersecurity professional, I have already experienced and lead Vulnerabilities Managed Services across both Information Technology (IT) and Operational Technology (OT) environments using Nessus/Tenable and previously Qualys.Implemented and leaded a project for policy compliance within different technologies such as Linux, Windows (member servers and domain controllers), Databases based on CIS (Center for Internet Security) framework.I led and reviewed access for all users with access to LAPS (Local Administrator Password Solution) limiting the access aiming to reduce as much as possible the potential attack surface.

Vitória, Espírito Santo, Brazil

Responsible for the global and overall software processes, from purchase to decomission, including software contract management for Commercial of the Shelf (COTS) softwares. All processes sustained by Remedy and transitioned for Service Now and Flexera.Leader of the SAM Processes implementation in all Vale units (around 19 countries) in 2019.Single Point of Contact for all internal/external software audits and external notifications of software infringements.Responsible for the following automations in SAM Processes and the respective cost avoidance: - Install/uninstall software processes: $ 106K+ per year - Notifications of unmanaged software usage: $ 400K+ per yearOne of the main responsibles for implementing the software license reuse achieving a cost avoidance of $ 724+ in 2022.

Vitória, Espírito Santo, Brazil

Responsible for the Change Management Processes.One of the responsibles for implementing Change and Configuration Management Processes on Vale sites: Asia, Pacific, Europe, Middle East, Africa, North America and Latin America;Responsible to implement Lean Thinking in IT Change Management Process aiming to reduce wastes, increase productivity of internal human resource and identify cost reduction

Vitória, Espírito Santo, Brazil

Fulltime allocated at Vale implementing and improving Change, Release and Configuration Management, processes based on ITIL V3 Best Practice. One of the main users of HP Service Manager tool (System that provides all suport for ITIL V3 Processes). Responsible for Vale's acceptance based on the compliance between the tool and Vale Processes.

Serra, Espírito Santo, Brazil

Assist my leaders to manage an Outsourcing Team responsible for a Supply Chain Application implementation project, which included creation and maintenance of dashboards and schedule follow up.

Park City, Utah, Us

Work Experience in USA during my summer university vacation in Brazil.Certified Ski Technician in a variety of brands equipments and responsible to adjust the skis and snowboards based in the clients characteristics.

Angel Fire, New Mexico, United States

Work Experience in USA during my summer university vacation in Brazil.Certified Ski Technician in a variety of brands equipments and responsible to adjust the skis and snowboards based in the clients characteristics.

Vitória, Espírito Santo, Brazil

Assist my leaders to manage an Outsourcing Team responsible for application/system enhancement implementation, incident resolution and customer service support.Responsible to create and maintan the Service Level Agreements (SLA) dashboards.

Angel Fire, New Mexico, United States

Work Experience in USA during my summer university vacation in Brazil.Certified Ski Technician in a variety of brands equipments and responsible to adjust the skis and snowboards based in the clients characteristics.

Bachelor'S Degree, Computer Science

Education record