● Providing support and analysis of medical EDI transactions in a multitude of formats such as ANSI 4010 and 5010.● Maintain the EDI Process: train new clients, user’s set up, testing, errors/rejected claims, inventory● Open Help Desk Tickets, Research Issues, Resolve Cases and Call clients to explain resolutions● Updating and maintaining EDI Procedures/Contacts.● Checking daily EDI inventory and working close with Business Analyst team.● Ability to conduct research into EDI issues and products as required.● Responsible for Data Management: submit, load and maintenance of inventory.● Responsible and aware of the exceptions in normal procedures.● Provides explanations and interpretations within area of expertise

● Supported Clients with Level I and Level II Technical Support Issues● Opened Help Desk Tickets, Researched Issues, Resolved Cases and Called clients to explain resolutions● Helped Clients Communicate with Clearing Houses to Facilitate EDI Enrollment● Helped Clients Transition from 4010 to 5010 EDI 837P Format● Installed and Configured Hardware used with Merge Products● Troubleshot Software Issues for Clients via phone, in person, or remotely using LogmeIn and GoToMeeting, ● Ran SQL Scripts to Resolve Client Issues● Helped Client with Meaningful Use Setup and Accreditation● Worked with Development to Correct Issues with software● Trained Clients on Software Use● Maintained system and SQL jobs/backups

● Installed and configure computer systems ● Monitored and maintained computer systems and networks in person and remotely ● Talked staff/clients through a series of actions, either face to face or over the telephone● Troubleshoot system and network problems and diagnose and solve hardware/software faults● Troubleshoot and resolve technical or training questions which arise after initial training appointment● Found solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the operating system● Able to use remote control software applications such as VNC● Provided support, including procedural, and documentation● Followed diagrams and written instructions to repair a fault or set up a system● Ran network applications to support systems and users● Supported new applications● Set up new users● Prioritized and manage several open files at one time● Rapidly established a good working relationship with other professionals (e.g., contract businesses) in order to make necessary repairs● Tested and evaluated new technology (tablet pc’s, software) ● Conducted electrical safety checks on computer equipment● Conducted trainings on EHR software face to face with clients● Collaborated with developers to implement and revise features of the website and its proprietary software

Changed Oil, Rotated Tires, Safety Inspected Cars,