Tiemi Washington Email & Phone Number

Schaumburg, Illinois, United States

Design & Integration / Coaching & SupportCross functional integration

Schaumburg, Illinois, United States

Schaumburg, Illinois

As a Planning Advisor here at Plansmith, my goal is to assist your team work with Plansmith's software solutions - automating your budgeting, forecasting, and reporting - helping your banks and your credit unions make better financial decisions. Stop managing spreadsheets and increase the efficiency and accuracy of your financial reports! Our knowledgeable Coaching & Support team is second to none. No having to explain things over and again to multiple CSRs. No having to enter tickets that take days to get a response on, much less resolved. You can - and will - receive fast, clear, consistent resolutions and guidance with Plansmith. Your satisfaction and education working with our team and products is our primary focus. We have solutions for your Budgeting, CECL, IRR, ALM as well as Advisory Services. Give us a call today for demos and more information: 1-800-323-3281. Email us at info@plansmith.com .https://www4.plansmith.com

Westmont, Illinois

• District Agency Development - Districts 22-06/12: Maintained, tracked and implemented programs to reach our Districts' goals and Agent growth throughout the Chicagoland territory. I analyzed reports, summarized & consulted with DM and DMTA on further actions. • Field Sales Administration - Coached over 60 agents and their staff in with sales and training support; providing in-depth reviews of product releases, sales insights, communication strategies, KPIs, net promoter scores, compliance and target marketing. Resolved complex customer-service issues between agents, customers, underwriting and corporate. • Executive Assistant - Reported directly to District Manager & DMTA; managed, composed and transcribed internal and external communications, short/long-term calendars, organized events/travel, managed agent contracts & assignments. • Recruiter & Trainer - From organic entry points to Seeds and Acquisitions - marketed, managed outreach, interviewed, onboarded, trained/coached and assisted new agents with building their Farmers Insurance Agencies in both Districts.• Social Media & Website - Increased online presence of the Districts via social-media platform management systems; creating compliant original content as well as company-provided content across our social media accounts. • Office operations - Open/Close, Procurement/Vendor & Purchase orders, Billing & payments• Acquired Property & Casualty, Life & Health Licenses for the state of Illinois.

Clovis, New Mexico

• Fielded inbound telephone calls, using diagnostics to troubleshoot, resolve hardware, software and network connectivity issues in real-time for the customer who has 15,000 locations throughout the continental United States and its territories. Service provided year-round, 24/7. • Multi-tasked in a fast-paced environment; navigating concurrently through various software applications while providing live end-user support.• Created detailed & real-time data-entries regarding all incidents, following established procedures and guidelines.• Provided remote troubleshooting & resolution processes for end-users under immediate time constraints and/or productivity requirements. This could mean a 10-minute call for a simple device or peripheral reset to a several-hour call requiring the re-imaging of one or more computers.• Drilled-down network, connectivity and software issues between operating systems/registers/switches/cabling/peripherals.• Providing tickets to customers, ordering replacement parts/components and/or work-orders along with follow-ups after initial resolution processes.

2613 W Mercury Blvd, Ste B, Hampton, Va 23666

• Office management – All administrative duties, employee hire & training• Acquired Property & Casualty, Life & Health licenses for the state of Virginia.• Agency Production/Customer Service & Sales, Marketing, Production – 1st line of underwriting (All lines - Commercial and Personal)• Project Management & Assistance – Design and implementation of associated or independent projects sponsored or produced by VBI. - Designed new office layout/build-out of 2000 sq. foot space for VBI in 2013 – Build out completed. - Conceptualization of an online Customer Service Insurance Portal; a project bid to manage insurance for all structures, vehicle fleet, WC, and General & Professional Liability for George Mason University.

France & Usa

Project Direction/Management, Artistic Direction, Choreographer with:- (USA) North Hampton Dance Studios & Tidewater Dance Theater, You Can Dance 2 Studio, Cannon Ladies Dance Troupe- (FRANCE) Dance Companies – Mayada (performer & co-composer) , Cie Guesme (co-Founder), Symbioz (Founder), La Section Gonz (co-Founder), Le Centre Pierre Lachaize - CCO (sponsor & partner) Artistic Director, Choreographer, Project Manager, Instructor & Performer for- Biennale de la Danse - Les Défilés – Lyon, France from 2002-2010.- Opera of Lyon- Public Schools, theatres, various MJC & Community centers throughout France and abroad.Throughout all my projects, I: • Developed pedagogical and socio-cultural training development programs for the individual, communities and businesses, through the means of urban art forms, productions and initiatives; this included grant writing, fund seeking, budgeting, recruitment, marketing, general management and oversight of all production aspects. • Taught classes internationally, performed internationally, participated in cultural discussion panels.• Developed & participated in multi-national collaborations & socio-cultural projects with international community and artist organizations from: France, Spain, Turkey, Italy, Portugal, Romania, England, Senegal, and Germany.

Hampton, Va

• Created & maintained computer data entry system & infrastructure for: consignment, sales, inventory and payroll• Managed, trained & delegated work to employees.• Maintained high-end customer service and developed the client-base for the business.• Developed marketing ideas, ads and event-related initiatives for the development of the store.

Lyon Area, France

• Handled in-store, private and public sales.• Directly responsible for sales amounting to €693,092.00 ($873,296.00) representing 32% of the store’s total gross sales from 2008-2010.• Researched and followed the fashion industry and the seasonal tendencies; indispensable to understanding the product from confection to sale. • Advising clientele, verifying & logging personal clothing measurements & keeping retention rate high.• Responsible for the visual merchandising of the store (Men’s, Women, Children)• Worked on PGI software (specifically retail oriented: register, incoming/outgoing inventory, data entry, sales statistics & analysis)• Responsible for logistics and organization of stock area.

Lyon Area, France

• Manager for the Lyon-Saxe location• Responsible for employee schedules & training, sales analysis and creating reports for HQ.• Handled in-store private and public sales.• Responsible as manager for total sales during employ amounting to €129,371.00 ($201,818.00) as of August 2, 2008, giving the store the 2nd highest gross sales out of 5 stores in Lyon.• Maintained high-end customer service and developed the client base for the business.• Responsible for the visual merchandising of the store• Worked with Cylande software (specifically retail oriented: register, incoming/outgoing inventory, data entry, sales statistics & analysis)

Associate Of Arts - Aa, Information Technology

Beatep (Brevet D’Etat D’Animateur Technicien D’Education Populaire) - Lyon, France, Socio-Cultural Mediation & Communication

Double Major: Communications & Journalism | Dance