Tiemo D. Email & Phone Number

Windhoek, Khomas, Namibia

» delivering high quality service through the management of the service delivery team and vendors » ensuring that service levels are met or exceeded » defining and negotiating ICT service level agreements» analyse and review service performance against SLA’s» managing the service delivery team» defining processes and methodologies for the service delivery team to ensure effective monitoring, control and support of service delivery» planning of own environment and… Show more » delivering high quality service through the management of the service delivery team and vendors » ensuring that service levels are met or exceeded » defining and negotiating ICT service level agreements» analyse and review service performance against SLA’s» managing the service delivery team» defining processes and methodologies for the service delivery team to ensure effective monitoring, control and support of service delivery» planning of own environment and infrastructure» establish and maintain a healthy business relationship with business units in the organization and vendors» dealing with crisis and complaints» investigating and escalating operational issues to senior management» manage projects when required according to sound Project Management Principles» maintaining effective control of expenses by regularly examining management and vendor accounts in comparison with budgets» carrying out quarterly billing checks and inventory audits» support the defined ICT strategy of the organization and achieve objectives against the strategy Show less

Windhoek, Namibia

» searching for new clients who could benefit from company products or services and maximizing customer potential in designated regions; » establishing new, and maintaining existing, long-term relationships with customers;» managing and interpreting customer requirements; » persuading clients that a product or service will best satisfy their needs in terms of quality, price and delivery;» calculating client quotations; » negotiating tender and contract terms, to meet both… Show more » searching for new clients who could benefit from company products or services and maximizing customer potential in designated regions; » establishing new, and maintaining existing, long-term relationships with customers;» managing and interpreting customer requirements; » persuading clients that a product or service will best satisfy their needs in terms of quality, price and delivery;» calculating client quotations; » negotiating tender and contract terms, to meet both client and company needs; » negotiating and closing sales by agreeing terms and conditions; » offering after-sales support services; » administering client accounts; » analysing costs and sales; » preparing reports for head office; » meeting regular sales targets; » recording and maintaining client contact data; » co-ordinating sales projects; » supporting marketing activities by attending trade shows and conferences; » making technical presentations; » providing pre-sales technical assistance and product education; Show less

Windhoek, Namibia

» planning, co-ordinating and implementing product specific solutions; » researching and developing new product solutions;» design of custom-made products; » managing and interpreting customer requirements; » travelling to visit corporate clients; » liaising with members of the sales team and other technical experts; » solving client problems; » providing training and producing support material for clients.

Master Of Business Administration (Mba)

» Corporate Governance, » Strategic Operations Issues, » Strategic Finance, » Strategic Human Resource, » Strategic Marketing, ».

Bachelor Of Commerce In Business Management, General Management

» General Management, » Strategic Management, » Product & Price Management, » Place & Promotion Management, » Relationship Marketing, ».

Matric