Tien Dao Email & Phone Number

California, United States

- Event management for the annual East Bay Women’s conference, Doctor’s Day and Volunteer’s week sponsored by John Muir Health. All events hosting over 3,000 participants. - Collaboration on the development and revisions of Quarterly Hospital Division Storyboards, COVID-19 Enterprise Storyboards, and Monthly Strategic Goals. - Facilitation of the first.

- Scheduled meetings and maintained calendars for Directors and Executives to ensure appropriate preparation for daily meetings, including the importance of incorporating breaks- Maintained document filing retention with confidentiality, organization, and timely retrieval of documents- Drafted patient response acknowledgement letter for their.

- Worked with caregivers for skill development training and education opportunities- Collaborated with newly hired caregivers to establish supervisory relationship, support, and mentorship- Established / maintained professional relationships with clients to ensure the best care- Resolved urgent issues and performance issues to ensure quality for both.

- Assisted Program Manager/Director, to ensure programs and activities run smoothly- Attend meetings, record accurate minutes, and compile notes for transparency and auditing purposes- Created admissions paperwork/collate/disassemble discharged participant charts- Maintained/updated insurances, licenses, contract binder/collect and add monthly maintenance.

Lafayette, California

• Consistently increased resident, staff, and guest satisfaction, as the front desk; providing a welcoming environment by addressing needs, concerns, and questions, tending to resident safety and well-being
• Answers incoming telephone calls and determines purpose of callers, and forwards calls to appropriate personnel or department.
• Document and process maintenance requests/work orders for the maintenance staff.
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail.

Walnut Creek

Master Of Business Administration - Mba

Concentration: Operations & Supply Chain Management

Bachelor Of Science - Bs, Healthcare Administration And Management

Minor: Business Administration