Tien Dao Email & Phone Number

California, United States

- Event management for the annual East Bay Women’s conference, Doctor’s Day and Volunteer’s week sponsored by John Muir Health. All events hosting over 3,000 participants. - Collaboration on the development and revisions of Quarterly Hospital Division Storyboards, COVID-19 Enterprise Storyboards, and Monthly Strategic Goals. - Facilitation of the first virtual John Muir Health enterprise retirement celebration, which included outreach to over three hundred Board Members, physicians, nurses, staff, colleagues and external network for video and yearbook submissions. - Research visual display mediums and implement professional, effective, and cost saving solutions for John Muir Health vision boards throughout the medical centers.- Provide support to the Hospital Division Executive Team on presentations for leadership, board and committee meetings, as well as external organizations.- Resolve calendaring conflicts through development of relationships and collaboration with Executive Assistants, physicians, consultants, and external stakeholders.- Complete time sensitive tasks and manage the distribution of confidential materials.

- Scheduled meetings and maintained calendars for Directors and Executives to ensure appropriate preparation for daily meetings, including the importance of incorporating breaks- Maintained document filing retention with confidentiality, organization, and timely retrieval of documents- Drafted patient response acknowledgement letter for their gratification/feedback to organization- Tracked monthly non-monetary physicians compensation log of business courtesies and gifts provided to physicians to ensure no physician exceed its annual non-monetary compensation limit- Managed travel plans such as hotel, flights, and itinerary for quarterly conference travels- Assisted coordinating events: Doctor’s Day / Volunteer’s Day - Project managed the John Muir Health Green Faire event by reaching out to external vendors to participate in this event. Worked with external vendors and various John Muir Health departments to plan, prepare, and set up event. Worked with marketing to distribute flyers and information on the internal hub.- Supported Putnam Clubhouse by fundraising and advertising event, raising more than $17k for this cause. Assisted with table seating, arrangement, and decoration for sponsor table. Worked with external vendor to look for promotional gift within budget and assisted EVP with performance schedule for “Dancing with the Stars”. - Supported Employee Satisfaction Team with monitor updates cross campus - Assisted with Employee of Month/Quarter/Year within the healthcare system - Generated reports, transcribe minutes from meetings, create presentations, and conduct research

- Worked with caregivers for skill development training and education opportunities- Collaborated with newly hired caregivers to establish supervisory relationship, support, and mentorship- Established / maintained professional relationships with clients to ensure the best care- Resolved urgent issues and performance issues to ensure quality for both employees and clients- Visited homes / sites of services monthly to examine safety in order to ensure the best care provided- Updated scheduling system with new orders, additions, cancellations, and adjustments to service including detailed notes- Attended weekly team meetings, clinical meetings, and trainings

- Assisted Program Manager/Director, to ensure programs and activities run smoothly- Attend meetings, record accurate minutes, and compile notes for transparency and auditing purposes- Created admissions paperwork/collate/disassemble discharged participant charts- Maintained/updated insurances, licenses, contract binder/collect and add monthly maintenance hours- Prepared monthly calendars including meetings, special events, and staff PTO/ weekly schedule- Assisted Marketing & Outreach regarding event planning and other various tasks and projects such as the Annual Crab Feed and Alzheimer Walk

Lafayette, California

• Consistently increased resident, staff, and guest satisfaction, as the front desk; providing a welcoming environment by addressing needs, concerns, and questions, tending to resident safety and well-being• Answers incoming telephone calls and determines purpose of callers, and forwards calls to appropriate personnel or department.• Document and process maintenance requests/work orders for the maintenance staff.• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.• Updates appointment calendars, including transportation and beauty calendars, as directed.• Receives, sorts, and routes mail.

Walnut Creek

Master Of Business Administration - Mba

Concentration: Operations & Supply Chain Management

Bachelor Of Science - Bs, Healthcare Administration And Management

Minor: Business Administration