Tiera Morgan Email and Phone Number

● Seamlessly multitask responsibilities, serving as liaison between sales reps and internal departments, entering submissions, coordinating meetings, and preparing proposals for 10+ sales representatives● Support a 3% boost in sales by preparing daily/weekly reports and pipelines within required timelines● Assess specific interests of customers using active listening and product knowledge to assist sales representatives in offering services that meet client needs● Engage with potential customers in an enthusiastic and professional manner, while ensuring all questions are answered before transferring call to appropriate staff member

● Sustained an average 4.5/5.0 customer satisfaction rating by addressing all questions/concerns when serving as the client’s primary point of contact during the signing of required contracts● Identified bugs and escalated appropriately to ensure that 100% of client’s system needs were properly adjusted and deployed● Executed a detailed picture of the client’s needs and desires using strong communication and attention to detail skills● Imported pre existing client data, designed custom interfaces, modified metrics, and created custom reports all within a timely manner, supporting a 6% increase in client retention● Conducted over 200 1:1 visual and telephonic trainings with clients on new system usage

● Interacted between the customer and warehouse, ensuring accurate and timely logistics orders via email, telephone and GUTS system● Tracked logistics orders for customers with ETA information to accurately communicate order progress● Met 98% of deadlines and multitasked effectively when reconciling site expenses in EZ Accrual, entering AR/AP through SAGE, adding site vendors into LaVante, and processing payroll through ADP● Scheduled an average of 5+ weekly maintenance/service calls and created access tickets to enter the site as needed

● Earned promotion to Sr. Payroll Specialist after first 90-days of employment by generating high customer satisfaction when assisting with online payroll/training● Contributed to a 23% jump in client retention using feedback to create custom reports that consistently met client needs (ex. Employee Earnings Records, 941, 940, SUI)● Made 27+ daily outbound calls according to system generated schedule to accurately record payroll● Reduced reporting errors by using keen attention to detail when importing time through the time management system and creating import spreadsheets/pivot tables to reconcile time variances

● Answered an average of 19+ daily phone calls, responding to general inquiries before passing along customer feedback to appropriate staff members● Collected initial loss recordings from customers and claimants involved in automobile accidents before connecting the customer to the correct Claims Representative● Expedited the customer care process by obtaining phone messages from Agent Offices and relaying information to the correct party handling particular claims.

● Drove increased revenue 30% by revising the upsell incentive to motivate Customer Service Representatives (CSRs) to produce more sales● Evaluated CSRs’ phone calls to ensure adherence to script protocol and identify opportunities to better assist customers via company’s created scorecard● Sat beside CSRs while taking live calls to help build confidence, improve communication skills and develop effective sales techniques● Supported $16K in increased sales by developing solutions to program areas and script protocol, resulting in more user-friendly scripts, proving beneficial for representatives