Provided strategic and tactical leadership to region with 14 dialysis clinics, 200 team members and 1K patients.Managed a $50M P&L with a 3-year track record of meeting the annual budget.Maintained awareness of competitive landscape and build relationships to ensure strong business partnerships.Reviewd, analyzed, and addressed gaps in service excellence, compliance adherence, and clinical outcomes.Managed joint venture partnerships and execute on growth opportunities via new clinics and census increases.Ensured teammate safety and compliance to corporate and federal policies.

 Oversee multiple projects providing strategic consultation to clients on change management, data system implementations, strategic planning, training, and user adoption. Supervise project managers, assigning and directing work, providing coaching, feedback, and career development support. Advise the UPD executive leadership team on opportunities to improve internal operations, staff satisfaction, and client support. Manage business development portfolio to expand existing customer base and create new sales opportunities with current clients.

 Performed organizational needs assessments and conduct root causes analyses to increase operational efficiencies.  Developed solid project plans, manage budgets, identify resources, analyze risks, and devise mitigation strategies. Conducted community meetings, surveys, and focus groups to gather community feedback from diverse populations in order to guide client initiatives. Creatde curricula, design end-user materials, and lead system training and user adoption sessions.  Ensured project integrity regarding quality and timeliness of key deliverables, budget, scope, and risk mitigation.

Strategic Planning Project, Project ManagerManaged a nine-person team responsible for developing a 3-year strategic plan for an urban school district.Ensured project integrity regarding quality and timeliness of key deliverables, budget, scope, and risk mitigation.Coordinated and conducted a district-wide needs assessment leading to recommendations in a strategic plan.SchoolStat Project, ConsultantCreated interactive data displays usingMSExcel and facilitate data analysis sessions with school principals.Identified key data points for inter-and intra-school comparison and recommend actions to address findings.Data Warehouse Development, Testing Lead and Project ConsultantManaged the testing process of a new state-wide data warehouse system and data dashboards.Conducted large group meetings to gather business requirements for data needs and visual display requirements.Used client requirements to create “mock-ups”of the data dashboards for client review and approval.Liaised between client stakeholders and internal developers to address software bugs and data inaccuracies; led project testing from draft “mock-up” visuals stage through live dashboard launch.Chief of Staff RoleServed in a chief of staff role to a senior director of a nonprofit organization. Assisted with daily operations including financial analysis, grantmanagement, press management, and conference facilitation.

Teacher, Baltimore City Public Schools

Drafted email campaigns, researched new business opportunities, and created prospect lists with key organizational contacts. Developed an online course for an essential prospective client to promote a new product. Conducted interviews with a chief academic officer to aid in the development of a new marketing strategy.

Formalized a volunteer management program inc. overall structure, recruitment strategy and marketing material.Oversaw volunteer recruitment, logistics, and curriculum planning for a yearlong program’s kick-off training.Interviewed applicants to screen for communication and organizational skills required for an operations position.Served as a group leader in facilitating discussion and learning among a team of six undergraduate interns.Directed a case discussion on replication and growth during a training session for early career professionals.

Contracts Administrator - Managed a contract portfolio and developed relationships with Dept. of Defense clients.Financial Analyst - Provided financial support on programs valued at over $20 million in total.

Processed internal financial transactions including obligating and expensing funds.