Tiera Schaaf Email & Phone Number

Greater Detroit Area

Provide utmost customer service with extensive knowledge of Lyft to attract and maintain passenger loyalty. Educate customers of Lyft promotions and market Lyft on a variety of social media platforms.Cultivate and sustain positive working relationships with passengers and the ride-sharing company.Schedule and organize events.Survey passengers for feedback and deliver to the driver community.

Greater Detroit Area

Greater Grand Rapids, Michigan Area

•Manage and direct the daily activities of the agents•Carry out call quality monitoring to ensure business standards are being met•Act as a resource to agents by providing information and resolution•Track and manage schedule adherence, attendance tracking and metrics for the team to improve efficiency•Handling, following up and resolving customer complaints and questions•Administering corrective actions as necessary•Ongoing/Continuous one-on-one/group coaching, agent reviews, evaluations and delivery of agent development plans•Responsible for employee satisfaction and morale•Communication to Agents•Collaborate with leadership on Agent Incentive Programs•Team Motivation•Interviewing / Hiring support

Southfield Michigan

•Answering phone calls professionally and efficiently •Routing calls to correct department •Identifying, researching and resolving customer issues using computer database •Completing call logs and call reports •Making follow-up calls to customers whenever necessary•Handling a large number of inbound calls in an energetic environment •Multi tasking and maintaining high level of efficiency while meeting deadlines and quotas •Providing accurate and timely solutions to customer queries and problems •Accepting assignments as part of a team project •Using call center support applications to enhance assistance to customers and agents

Associate Of Science (A.S.), Veterinary Medicine

High School Diploma, General Studies

Activities and Societies: Engaged in multiple activities such as Band, Cross Country, Track & Field, Dance and Cheer Team. Graduated.

Veterinary Medicine