Tiercy Hadlock Email & Phone Number

Salt Lake City Metropolitan Area

♦ Managed and lead multiple projects simultaneously in various stages of a project life cycle valuing $34,000 - $1,750,000, including project booking, determining schedule, cost, and delivery.♦ Submitted build and design electronic submittal packages with engineer drawings, technical cut sheets, sales material, and other requested documents. ♦Coordinated the overall profit and loss schedules for the deliverables for each project.♦Created procurement schedules, deliverables lists and work breakdown schedules.♦Facilitated project booking, design, development, delivery, completion, and profitability of assigned projects.♦Monitored project schedules and communicate them with customers and various internal departments.♦Participated in equipment start-up and provided technical training.♦Recommend improvements to overall Quality Assurance and Quality Control.♦Prepared accounting documents on progress and final invoicing.

Midvale, Utah, United States

♦Executed 25-35 projects simultaneously in various stages of a project life cycle valuing $3,500 - $2,800,000, including project booking, and determining schedule, cost, and delivery.♦Instructed and guided project team from kickoff meeting to project closure activities, including engineering, planning, procurement, quality assurance, logistics and field service to meet project objectives and achieving acceptable closing profit margins.♦Responded to customer inquiries, provide assembly drawings, VDDR (Vendor Document and Data Requirements), proposals for change orders, and specifications on equipment.♦Collaborated with Quality Assurance Engineers to ensure regulations and requirements are met.♦Met and exceeded performance goals set by FLSmidth management by boosting revere 12% annually.♦Increased key customer satisfaction by managing a unique multimillion-dollar consignment inventory project designed to minimize the huge economic impact of customer shutdown due to equipment failure.♦Trained new team members on FLS’s best practices for manager and monitoring project work to closing activities such as customer invoicing and receiving vendor invoices.♦Affected Project Management team’s efficiency and satisfaction by streamlining processes and writing and manage content library for new tasks and processes.

Midvale, Utah, United States

♦Managed smaller value projects from planning to closing processes.♦Ensured project accuracy by using correct customer and project information for order entry in the ERP system, including scope, timelines, budgets, tasks, resources, and product information.♦Helped mitigate margin erosion by communicating project updates, risks, and task over runs to project managers.♦Increased revenue by performing project closing tasks, such as invoicing, receiving supplier POs, and closing project budgets.♦Updated required project information on a regular basis, such as change orders, delivery dates, and agreement amounts.

Joined as Office Manager and quickly took on other pertinent roles and responsibilities as opportunities arose, such as QA testing and Lead Retrieval Coordinator. For the last year, I have been our Technical Writer creating internal and client facing documents. Along with the technical writing, for the last six moths, I have managed and implemented our JSON training program and as a member of our Customer Experience team I have created and delivered presentations for Onboarding.♦Created and managed training projects creating timelines, curriculum, training videos and assessments for JSON for BAs, PMs, and customers.♦Enhanced efficiency of new employees by creating training resources for our knowledge base content library and assisting in our employee onboarding.♦Through attention to detail, I identified a potentially devastating inventory issue in resources and helped implement a successful resolution to create a successful onsite experience.♦Decreased wait times and increased post show satisfaction for our customers through process review, streamlining onsite distribution of lead retrieval devices and access to sales leads.♦Increased customer satisfaction and resolved concerns by taking ownership in our support box providing individualized support, empathy, and follow through when necessary.

Lindon, Ut

As part of a project team, helped manage and implement cost-effective solutions for customers by determining requirements for the project, managing the scope, and communicating them clearly to stakeholders, customers, and the project team.♦ Slashed company expenses through leveraging team performance by creating a communication plan for stakeholders and team members including, project plans, updating preferences, schedules, deadlines and objectives.♦ Created storyboards of functional workflows for use by product managers and developers.♦ Increased cross functional team efficiency by creating storyboards of functional workflows♦ Managed daily tasks and set expectations with all departments involved in project.

TECHNICAL WRITER I, Dynix As a technical writer, I was actively involved in the documentation process, including writing, reading functional specs, designing workflow diagrams, indexing, and editing for library automation software.♦ Worked closely with cross functional team to ensure technical accuracy of my documents and learn new functionality.♦ Managed, coordinated, and adhered to strict guidelines for publish deadlines. ♦ I was able to help design and implement style guide standards.PROPOSAL WRITER II, Dynix As a Proposal Writer, I increased company opportunities by responding to proposals from libraries seeking new library automation systems requiring detailed answers to requirements regarding library automation software functionality, client/server technology, server hardware, operating systems, corporate policy, library workflow, and library terminology.♦Coordinated printing requirements and timelines with Proposal Coordinator.♦ Communicated proper system requirements from the proposal specs to the Configurations team to ensure accurate pricing and customer satisfaction.♦ Trained and coached new writers as they joined the team.♦ Maintained and added to boiler plate blurbs.

Bachelor'S Degree, Speech Communications

Speech Communications, English

Activities and Societies: Alpha Delta Pi