Telephony Procurement is a global team of procurement professionals whose primary focus is the sourcing, negotiating, contracting, and supplier relationship management of telephony services to provide an excellent employee experience, optimize spend and mitigate risk for Voice Services and the Mobile Phone Program. The organization includes Global Voice Services Strategic Procurement and the Mobile Phone Program team. The Americas team is located in the U.S., Brazil and Costa Rica, and the EMEA/JAPAC teams are located in England, India and Romania. We also manage the Oracle Procurement Cloud for Mobile Phone catalog content / purchasing with 66 suppliers across the globe and support M&A integrations by dispositioning all Voice Service and Mobile Phone supplier contracts inherited from acquired companies.

Responsible for a global team of Regional Managers and Category Managers who specialize in mobile services procurement. This team leads all global sourcing events, contracts, and supplier management. This team works closely with the Executive stakeholders and Finance Directors to identify the mobile services requirements of each Line of Business. Timely integration of acquired companies through detailed analysis of existing supplier commitments, terms and conditions. Creates corporate policy for spend categories and communicates policy for 160,000 employees around the world. Key performance Indicator (KPI) managed team with metrics around time to contract, percent of managed spend, and annual savings objectives. Approximately 90K connections in over 80 countries under management.

Successfully sold telecom, mobility solutions, cloud services, security / professional services and wireless products to Fortune 500 Enterprise-level customers. Recruited, trained, and managed a Global sales team of 10 Global Account Managers. Established strong working relationships with key decision makers. Managed technology and media verticals and realigned company resources to provide top-quality service. Managed up to $150M in annual revenue and met strict growth targets. Drove strategic sales growth while increasing market penetration. Negotiated profitable contracts. Analyzed sales, metrics, productivity, and market share reports. Collaborated with cross-functional teams. Collaborated with business partners, to maintain solution selling strategies.

Successfully supported Enterprise accounts and managed teams of National Account Managers, Major Account Managers and Business Account Execs. Introduced role for Field Business Support Representative, improving full customer lifecycle sales and support. Provided strategic and tactical operations and technology management for $90M in annual revenue.

Expanded sales in large Enterprise markets. Managed national and regional sales with Fortune 500 accounts. Successfully achieved distribution, sales, and customer retention goals. Introduced technical solutions and business objectives, achieving consistent revenue growth through direct and strategic partners. Directed consultative sales, contract negotiations, and strategic and tactical account management.

Implemented effective sales strategies with Fortune 1000 accounts, providing strategic account planning, market analysis, and national account management. Assessed customer needs and delivered targeted services. Maintained strong relationships with key executives and cross-functional sales teams.

Acquired and retained new customers with innovative new cloud computing products. Identified strategic and tactical business objectives, technical solutions, and ROI potential, consistently growing target account revenue. Provided subject matter expertise in co-location, managed services, and security assessments.

Successfully recruited, managed, trained, and motivated high-performing team of national account managers. Ensured revenue acquisition, retention, and growth among Fortune 500 companies in the Bay area. Successfully developed and maintained strong business relationships with key executive decision-makers.

Directly accountable for all sales and services delivered to assigned accounts. Responsible for the revenue acquisition, retention and growth through sales proposals and comprehensive account management. Managed Sprint’s largest user of knowledge-based applications applying toll free enhanced services and computer telephony integration. Managed the support of eight members of the Global Account Team. These individuals shared support requirements for one of Sprint’s largest National Account customers.

Managed the global service operations of National Account and Wholesale Services customers regarding Sprint’s Network services by accepting responsibility for all Network organizations. Planned, developed and implemented Network strategies by maintaining intimate knowledge of assigned customer’s network and applications to improve customer service satisfaction. Focused resources of appropriate Network organizations, local exchange carriers and customer premise equipment vendors on chronic or severe operational issues.

Sales and Marketing support with three main areas of responsibility including pre-sale, project management and ongoing account management. Provided technical expertise, network analysis and implementation assistance to guarantee continued customer satisfaction. Coordinated the activities on Order Administration, Network Provisioning and Operations to ensure timely and cost effective service installation.