Tierney Maldonado Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas Area

• Develops and authors department processes in a startup environment. Providing strategic guidance and directions to the entire Customer Support/Success team to achieve company goals and objectives.
• Mentors and assists North American and International teams in overcoming productivity challenges and obstacles to help them implement new processes.
• Develops and maintains secession plan for the department to ensure the strength of the team is sustained, resulting in providing exceptional customer service short and long term.
• Measures and monitors activity metrics for performance tracking and management reporting which includes Inventory Management, New Patient Starts, Late Scans and all other aspects of reporting.
• Works closely with NA Sales Director in the development of business plans, inventory, events and marketing, sales strategies, and action plans for identified opportunities.
• Hires, trains, and develops Customer Support/Success personnel as needed to maintain customer demand without jeopardizing company goals and objectives.

Austin, Texas

• Create and foster an engaging team culture in line with Align brand and values in a retail environment.
• Lead a team of 8 to provide a world class experience through constant team development and utilizing Medallia surveys receiving a 9.8 out of 10 to track the commitment to world class customer service.
• Recruit, hire, train, lead and develop the entire new store team. Establish performance goals and ensure proper tools are provided to achieve and exceed scan goals. Resulting in over a 75% conversion rate.
• Collaborate with the Regional Manager to find innovative ways to grow the store business through outside marketing by partnering with local businesses.
• Manage and maintain store's inventory for iTero’s and store processes through Office Depot and Patterson Dental including reviewing and analyzing the P&L reporting.
• Create and foster a culture of store safety with a fully CPR certified team, maintaining cleanliness, adhering to all sanitation policies, and HIPPA procedures.

Round Rock

• Strongly monitored and analyzed merchandise assortment within a 5-million-dollar Big Box store, provided District Manager and corporate partners with business and market insights to help drive store sales increasing.
• Managed a team of 60, significantly increasing customer experience through strong merchandising efforts across all store departments by creating a more compelling environment and utilizing training tools to elevate.
• Promoted multiple team members to leadership roles through ongoing coaching and development to ensure a succession plan was always in place.
• Conducted monthly store audits achieving a pass rate of over 88% on all Loss Prevention audits.
• Reviewed store performance and compliance on company policies and procedures; enforced operational standards; reviewed payroll on a weekly basis to ensure budget adherence.
• Reduced store shrink/loss from a 2.67% down to.57%. Accomplished by implementing specific store plan and appointing a loss prevention action plan within store.

Austin, Texas

• Partnered with District Manager in directing sales, staffing and operations of 10 Skechers locations with 75-100 employees in total in San Antonio, and Austin, Texas. Worked in every store type which consisted of Big.
• Successfully opened multiple new stores within district and helped execute visuals, merchandising needs, staff training and selection of leadership teams.
• Proactively identified and communicated various market opportunities in product, visuals and marketing strategies.
• Quickly moved store staffing from 66% to goal to 115% to goal through networking, college campus recruiting and in store recruiting events.
• Engaged in talent acquisition by attracting, hiring, retaining and developing 8 Store Managers who consistently achieve excellence in selling, customer service, merchandising and operations for multiple store locations.
• Partnered multiple corporate partners including the VP of Performance to participate in multiple events including the Los Angeles Marathon, Bobs for Dogs, and the Houston Marathon.

• Developed a high performance team of 30, through development of management team, delivered on key levers and was in the top 3 performing stores in our district among peers; motivated and inspired team; took corrective.
• Developed talent; proactively recruited top talent within market; tracked associate performance from entry level associates to store management to identify and develop potential candidates for succession.
• Managed all aspects of daily operations of retail business; scheduled, and evaluated personnel; directed and performed inventory control; adhered to payroll budget; maintained store sales and administration records.