Tierra M. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

The Project Manager, Services Ops role supports the Services teams mission by leading cross team projects, and implementing new and updated processes to ensure that day-to-day operations run smoothly. Key Responsiblities- Build project plans for new or updated processes, including milestones and risks, and roll-out plan.- Ensure alignment of cross-functional teams through meetings and progress measurements while driving towards 100% adoption- Perform monthly installations reconciliation with finance through the maintenance of SalesForce and FSL to ensure visibility into Service deliverables- Daily services data update within SFDC/FSL- Update the team on services metrics and OKRs- Weekly forecasting with the PMs

New York, Ny, Us

Augury is building a world where people can always rely on the machines that matter. Industry-leading manufacturing companies use our continuous monitoring for prescriptive insights on production & utility equipment health.

Providing a platform for local artists to share and sell their work. Halsey and Dean has hosted high traffic pop-up events in the heart of Harlem that include curated fine art, vendor participation, live performances, food and beverage and live panel discussions. Currently, 100% of the artists' profits are forwarded to the artist. - Conception to Execution. - Planning and budgeting.- Media Marketing and Brand Development. - Event space and lease negotiations and space planning.

- Managed fulfillment process from end-to-end: induction, staging, picking, packing and QC via OMS.- Secured equipment, furniture and supply orders for new warehouse location.- Introduced one piece flow systems to streamline redundancies where prevalent and minimize touches from induction to distribution.- Collaborated cross functionally with logistics teams, including member services, sourcing, and dispatch to ensure order accuracy.

Mountain View, Ca, Us

- Remotely managed day to day operations of 222+ locations nationwide to fulfill customer orders and provided real time updates to Google Market Managers.- Analyzed key trends in Google Owned and Merchant Owned Operations resulting in increased fill rates, courier hand off compliance and decreased DPMO, week over week.

Mountain View, Ca, Us

- Simultaneously supported multiple markets through the GCase platform, and the CMC and SCon dashboards responding to critical and non-critical processing issues with immediate solutions. Also reported system impacting bugs to engineering teams through Buganizer database.- Created and implemented the “People Management and Communication” deck used to train and coach existing store leads for promotion. - Liaised between Google Express operators and national couriers to guarantee successful parcel pick ups and partnered with transportation manager's to ensure consistent adherence to SLA's.

Mountain View, Ca, Us

- Trained 200+ new hires for their in-store roles by facilitating the multi-platform Google Express Academy training and reinforced SOP's for further development beyond the classroom.

Seattle, Wa, Us

- Managed both Amazon PrimeNow and Amazon.com New York courier accounts from their pilot phases to implementation and partnered with executives for projected quarterly expansions.- Promoted from Shift Manager, to Project Manager to Senior Operations Manager in less than 2 years.- Hired, screened, and trained all new employees, and conducted terminations. Maintained and supervised a 150 member team of direct reports to ensure success of daily operation. Created schedules for all staff.- Prepared and audited new hire paperwork for HR processing and finalized payroll for entire staff within TimeForce.- Implemented and facilitated bi-weekly operational KPI and KPE meetings to maintain leadership accountability and consistency and designated responsibilities to both management and dispatcher teams.- Reviewed and prepared multiple reports that required daily metric analysis to identify trends in quality and service impact.- Managed a fleet of service vehicles, oversaw assigned routes to driver's and deliver associates.- Secured multiple vendor relationships for needed operational materials.