Tierra Wallace, Csm Email & Phone Number

Huntsville, Al, Us

Huntsville, Alabama, United States

Led investigations for over 100 agencies using agile methodologies, conducting image and correlation reviews, analyzing data, summarizing findings, and confidentially disseminating information to colleagues, senior staff, and law enforcement members.● Achieved a 95% improvement in new employee competency by training 15+ hires on IBIS equipment usage and ensuring adherence to correct procedures for paperwork distribution to assisting agencies.● Collaborated with cross-functional teams to… Show more Led investigations for over 100 agencies using agile methodologies, conducting image and correlation reviews, analyzing data, summarizing findings, and confidentially disseminating information to colleagues, senior staff, and law enforcement members.● Achieved a 95% improvement in new employee competency by training 15+ hires on IBIS equipment usage and ensuring adherence to correct procedures for paperwork distribution to assisting agencies.● Collaborated with cross-functional teams to streamline communication channels and improve transparency in project progress tracking using tools such as huddle. ● Coached team members on self-organization, continuous improvement, and adapting to changing project requirements in alignment with Agile principles. ● Contributed to weekly stand-up meetings to foster a culture of collaboration, feedback, and continuous learning, resulting in a 15% improvement in team productivity. ● Ensured the accuracy and quality of notifications to agencies through a peer review of 200+ team members' cases, following scrum principles.● Acted as a servant leader, removing impediments, resolving conflicts, and promoting a positive team dynamic to ensure project success. Show less

Tuscaloosa, Alabama, United States

Resolved an average of 50 customer complaints per week across various communication channels, achieving a 90% resolution rate within a 24-hour timeframe.● Conducted training sessions for 20 new team members, resulting in a 30% decrease in onboarding time and an increase in initial productivity.● Managed and processed over 500 diverse transactions weekly, maintaining accuracy in financial reporting and achieving a customer satisfaction rating.● Optimized inventory levels for 100+… Show more Resolved an average of 50 customer complaints per week across various communication channels, achieving a 90% resolution rate within a 24-hour timeframe.● Conducted training sessions for 20 new team members, resulting in a 30% decrease in onboarding time and an increase in initial productivity.● Managed and processed over 500 diverse transactions weekly, maintaining accuracy in financial reporting and achieving a customer satisfaction rating.● Optimized inventory levels for 100+ products, reducing stockouts and improving order fulfillment efficiency through streamlined supplier communication.● Collaborated with suppliers to manage product backlog and ensure timely delivery of customer requirements, fostering transparency and alignment throughout the process. Show less

Hillsboro, Oregon

Coordinated with cross-functional teams to draft a policy guideline on security incident responses, aimed at guiding organizational decision-making using agile practices.● Enhanced applicant evaluation process efficiency by expunging over 200 outdated background check records from the database system, utilizing agile principles to streamline operations, improving the quality of candidate selection.● Utilized Excel for data analysis, identifying patterns in past denials and workplace… Show more Coordinated with cross-functional teams to draft a policy guideline on security incident responses, aimed at guiding organizational decision-making using agile practices.● Enhanced applicant evaluation process efficiency by expunging over 200 outdated background check records from the database system, utilizing agile principles to streamline operations, improving the quality of candidate selection.● Utilized Excel for data analysis, identifying patterns in past denials and workplace violence, leading to a 30% improvement in decision-making accuracy.● Collaborated with senior security staff to anticipate threats and devise risk mitigation strategies, reducing security incidents by 15%.● Championed a culture of transparency and trust within the team, utilizing coaching skills to resolve conflicts constructively.● Introduced a continuous improvement framework to streamline security incident response procedures, resulting in a 20% reduction in response time and ensuring alignment with industry best practices. Show less

Tuscaloosa, Alabama, United States

Leveraged in-depth understanding of a diverse product catalog, maintaining detailed information on over 2000 items, resulting in a reduction in customer support response time and a 15% increase in sales conversion rates. ● Executed inventory control and data entry for an average of 2000 items monthly, achieving a 99.5% accuracy rate in tracking and placement, leading to improved merchandise accessibility and a decrease in operational errors. ● Directed textbook procurement operations… Show more Leveraged in-depth understanding of a diverse product catalog, maintaining detailed information on over 2000 items, resulting in a reduction in customer support response time and a 15% increase in sales conversion rates. ● Executed inventory control and data entry for an average of 2000 items monthly, achieving a 99.5% accuracy rate in tracking and placement, leading to improved merchandise accessibility and a decrease in operational errors. ● Directed textbook procurement operations, negotiating favorable prices with vendors and selecting optimal suppliers for cost-effectiveness, resulting in a 20% reduction in procurement costs.● Oversaw the efficient return logistics of textbooks to the warehouse, reducing return processing time and minimizing inventory holding costs.● Facilitated cross-functional collaboration and communication, leading to 20% reduction in project delivery time through the implementation of Agile methodologies. Show less