Tierra Whitley Email and Phone Number

- Prepared and served coffee, espresso drinks, blended coffees, or teas- Facilitated orientation and trained over 30 new workers in correct use of equipment, company policies, customer service techniques, and beverage recipes- Managed overstocking, restocking, and inventory control procedures during shift- Administered payroll, scheduling, and supply procurement alongside and other back-of-house tasks to drive operations

- Covered the front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel- Maintained confidentiality and discretion when working with sensitive material- Coordinated long-term projects alongside a team of 5 by way of administrative and organizational support- Routinely engaged Microsoft Suite, building special proficiency in Microsoft Office through varied projects and communications

- Developed signature recipes, made high-quality desserts from scratch, and packaged, priced, and labeled products to ready items for sale- Innovatively designed my own brand name and design, created business cards and flyers, and worked with local vendors to promote my marketing campaign and products- Managed labor, maintenance, and supply costs to maximize profitability- Cultivated strong business relationships and trust amongst customers through consistent communication and delivery experiences

- Assisted with guidance, mentoring, and oversight for 50 incoming first-year students - Planned, oversaw, and executed multiple events for 20+ people - On-call availability for emergencies, crisis management, and general questions

- Trained in trauma-informed care, adverse childhood experiences (ACEs), child and infant development, and preventative factors- Oversaw quality donations, inspecting house and vehicle operations and documenting expenses and invoices daily- Implemented and facilitated 5 community programs to help reach individuals requiring services and providing resources for current and alumni moms apart of Maggie’s Place- Compiled and developed local resources to assist individuals with employment, housing, medical care and public benefits- Spent up to 40 hours compiling fieldwork and research data to develop a research paper on Medical Racism on Black Maternal Mortality and Morbidity in America as part of my Summer Service Learning Program

- Certified in deep water lifeguarding, waterslide operations, CPR, first aid, and AED.- Planned, organized, facilitated and promoted diverse recreational programs- Designed developmentally-responsive enrichment activities for children ages 6-14 in arts and crafts, singing, dancing, sports activities, games, and field trips while maintaining a safe environment- Collaborated with Community Center Director to co-lead PLAAY Initiative, a mental health advocacy effort amongst young boys