Led strategic initiatives, such as policy implementation to rapidly improve staff organization, and creation/tracking of KPI’s. Managed all requisitions from inception to screening and interviewing. Conducted quarterly employee performance reviews and business reviews. Performed various Human Resources responsibilities such as overview of work schedules to maximize effectiveness of departments. Acts as the client’s main point of contact for all employee related HR and financial issues and concerns. Acted as project manager ensuring all employees meet deadlines and goals, tracking progress and assist/escalate when needed

Planned, coordinated and executed annual departmental goals in accordance with those outlined in the annual business plan. Organized entire operation, including creation of policies and procedures, consulting directly with chief executive team. Primary company representative, leading account managers, initiated & drove all sales accounts, maintained superior level of customer service and support to all partners consistently. Strategic development of public relations and brand recognition. Coordinate and manage sales & marketing launches to potential & existing clients. Provided mentorship and quality training.

Maintained executive corporate accounts by fulfilling client needs and exceeding expectations with the highest level of customer care. Scheduled ground transportation service for C-Level executive clients of Silicon Valley’s Fortune 100 companies. Utilized market & competitor research to improve competitive stance and opportunities. Developed comprehensive reports, abstracts, and charts to present data and guide long-term growth strategies.

Managed development team’s goals, deadlines, and overall execution of product through the creation of an action plan centered around company objectives for a new photo calendar product. Submit daily reports of product sales from partnering vendor websites into the company database, NetSuite. Recorded all sales trends, refunds and invoices daily on Excel for reports to the finance manager. Support and collaborate with CEO, VP, Systems Architect and Marketing Manager with projects along with finance manager, account managers, accounts payable, software development department, and customer service supervisor.

Managed customer success relations, promoted to Head of Office Operations in 2008. Grew and maintained relationships with new and existing clients. Worked with customers to understand organizational priorities, set goals, and ensure that they are successful. Compile and deliver actionable customer insights to the marketing, sales and customer service teams. Maintained the company calendar, and billing support. Supported HR in talent acquisition and staff development. Arranged itineraries and schedules for drivers and provided leadership to staff and office manager. Generated leads with potential customers by initiating a marketing program introducing mobile office.