Tiffany Chiu Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Los Angeles, California, Us

- Test Lead for the Creator Monetization product line, releasing several key features including: Tipping, Gifting in Videos, Creator Fund, and Apple SharePlay- Worked closely with Product Managers and developers to provide feedback on product design and behaviors- Created test plans and test cases that included testing across multiple servers, app and user regions, different languages, payments, and backend integrations- Increased UI automation tests on mobile for Creator Monetization features- Partnered with developers in improving quality with walkthroughs and demos on how to test around your feature more effectively- Mentored other Test Engineers on how to improve quality and how to restructure the org to reduce latency around testing and reduce manual testing efforts

New York, Us

- Manager of 5 Test Engineers and 2-3 Lead Testers for a team of up to 10 offshore manual testers- Reduced manual tests from 800 to less than 140 by automating over 300 end to end tests on android and iOS- Set direction towards more automation - successfully automated away 2 crucial meetings with Slackbots (Bots are hooked to JIRA and Github and will report all critical and blocking tickets filed by QA regularly throughout the release cycle- Created the framework for web testing on tumblr.com with Selenium - mirroring a lot of the work we’ve done with mobile on Appium and applying it to web-Increased stability with Appium tests runs by refactoring code and fixing flakey tests by making them more robust - using API responses for verification rather than relying on UI- Built test suite with automating analytic events — using Appium to scroll and tap elements and then verifying specific events and parameters are returned- Hold bi-weekly Sprint Planning meetings assign tickets and set direction for the sprint- Run quarterly team meetings to brainstorm and set goals for the next quarter: What should we continue doing, what should we stop doing, what do we want to do next?

New York, Us

- Managed a team offshore manual testers for both mobile and web.- Created test cases and test plans for all changes that went into each release: new features, code refactor, bug fixes, etc- Lead bi-weekly Lockdown Release meetings to prioritize feature testing and codechanges in order not to bloat the release or put it at risk.- Created weekly reports detailing test failures, test coverage, and performance.- Lead weekly Release Health meetings with stakeholders to communicate QA status ofspecific projects while lighting critical issues and other risks.- Spearheaded the initiative to reduce bug debt by resolving all old, irrelevant, andunreproducible tickets while presenting a curated subset of recurring issues todevelopers to streamline our bug triage process.- Ran functional and analytics Ads testing by sniffing responses and tailing logs to insure the correct beacons are fired at the correct time- Created Appium test suites for both iOS and Android with python to automate our top priority tests cases- Successfully automated more than 150 test case scenarios on Android and over 80 on iOS- Reduced the amount to manual test cases run by our external QA resources by over 50% daily (shaved off 4 hours of regression testing hours to allow resources concentrate on new features and other areas of the platform)

New York, Us

- Worked directly with Product Managers and engineering teams to implement test plans for features that span across multiple teams and ship across multiple platforms.- Provide feedback on product designs and behaviors throughout development- Created test plans and test cases for new features on iOS, Android, and Web while conducting end to end testing to understand all the changes and updates- Performed smoke, regression, functional testing on new features regularly to ensure nothing is critically broken- Improved our test case library of over 5000 cases by updating and deprecating test cases as well as write scripts with Javascript to distribute tests into 3 different regression suites (beta, alpha, and localization testing) to maximize testing.

Cupertino, California, Us

Tested Apple Maps across all applicable OS, iPhones, Apple Watch, CarPlay, and Mac products. Created test plans and test cases to test Maps functionality and cross-functionality between all Apple products in house and out on the field - including Wifi and Cellular connections, Bluetooth, Continuity, and Accessibility. Worked in a team of 4 to ensure Maps Driving, Walking and the new Transit feature was ready for release on iOS 9.- Created test plans and test cases from functional specifications, managed test data.- Provided quality-assurance testing on the web and in-app on iOS, OS X, & Watch OS.- Used bug-tracking software to report bugs and maintain reported and resolved issues.- Provided project managers with timely and accurate QA status and progress during all project testing phases - summarizing QA results at project conclusion.- Collaborated with and supported localization and other cross-functional teams.- Field-Tested new Apple Maps features simultaneously on iOS, Watch OS, and Carplay.- Utilized QA methodologies including regression, ad hoc, functional & integration testing.

Cupertino, California, Us

Created positive, individualized interactions for each customer while leading teams during the completion of daily operations. Capitalized upon communication and interpersonal skills while creating a full understanding of all customer requirements and the products and services which best matched them. Equipped new staff with comprehensive training and mentorship.- Created the strategies needed to consistently exceed company market Net Promoter Scores and other goals and metrics.- Planned and facilitated multiple training sessions designed to provide staff with the knowledge and support needed to succeed.- Equipped teams with the mentorship and leadership required to exceed all expectations.- Reviewed new hardware functionality on new Apple products and features on new OS in order to teach the team and our customers how to use them.