Tiffaney O. Email & Phone Number

• Observe signals systems according to Authority guidelines.• Assume responsibility for the safe conduct of passengers in emergency situations.• Prepare accident reports, vehicle and wayside defect reports when necessary and distribute to theproper Authority personnel.• Assist line officials in rectifying problems with his/her train that would impeded or disrupt service.• Assist in the safe evacuation of passengers from his/her train when emergency conditions warrantthis action.• Follow the Massachusetts Bay Transportation Authority guidelines and procedures.• Refer any problems or unusual occurrences to their supervisor.• Respond to any inquiry, whether from a customer, vendor, or a co-worker in a courteous andprofessional manner.• Respond or report to work as directed by supervisory personnel for emergencies, extreme weatherconditions or any other abnormal conditions that impair service to the safety of service, twenty-four(24)hours per day, seven (7) days per week.• Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies.

Jamaica Plain, Ma

- Independently manage Beneficiary Travel Programs by determining eligibility and processing requests in conjunction with performing data collection and consult management- Receives invoices for payment of transportation service- Determine the method of payment for authorized and unauthorized ambulance claims submitted for consideration- Provides transportation at the VA Medical Center's expense to beneficiaries, and their attendants, traveling to and from VA facilities, and other places, for the purpose of care while utilizing tracking support and scheduling efforts- Govern which fund control points to employ, enter authorizations, maintain manual and electronic records, perform regular reconciliations, and adjust account balances- Formulate appropriate letters explaining decisions of travel claims- Reconciles vouchers against approvals for accuracy prior to preparing certifications for payment - Communicates and interact with patients, clinical personnel, and other administrative staff effectively by ensuring communication etiquette in all modes of customer contact, in-person, telephone, and email correspondence- Assist fellow team members with in-person interactions with patients, staff, public, as well as telephone and computer coverage - Respond to client requests and seek resolutions of family, patient, and employee complaints- Forecast workload, scheduling design, procedure development, and quality improvement implementation, evaluation, and ongoing operational flow of the Veteran Transportation Service Program.- Showcase expertise in clinical services, related software, and programs as they relate to clinical computing and office automation

Boston, Massachusetts, United States

• Trained new employees on various duties, including proper notation, image uploading, and document production.• Collaborated and communicated with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met.• Presented oneself at intradepartmental and interdepartmental meetings, including Leadership meetings, small team meetings, and Staff meetings.• Independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.• Communicated tactfully and effectively, electronically, by phone, and in writing, with internal and external patients by preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.• Evaluated, examined, and interpreted incoming requests while exercising knowledge-based problem-solving skills.• Faxed indentures utilizing a remotely charged platform.• Advanced knowledge of the technical health care process as it relates to access to care.• Advanced knowledge of policies and procedures associated with interdisciplinarycoordinated care delivery and care in the community operational activities thataffect the patient flow and patient support care administrative functions.• Scheduled, canceled, re-scheduled patient appointments and/or consults.• Entered no-show information.• Ensured accurate and timely scheduling of appointments.• Monitored appointment requests from multiple electronic sources.• Gathered and obtaining medical information from patients.• Worked collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities including, but not limited to telephone calls, secure messaging, chat, and text messaging, and video.• Advanced knowledge of medical terminology.

Boston, Massachusetts, United States

• Collaborated and communicated with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met.• Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations.• Communicated tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external patients by preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.• Advanced knowledge of the technical health care process as it relates to access to care.• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and care in the community operational activities that affect the patient flow, and patient support care administrative functions.• Advanced knowledge of medical terminology.• Work in the COVID-19 vaccination clinic as needed.• Volunteer with special events held by the clinic.

Greater Boston Area

• Identified and uploaded approved content from the corporate routing and approval software into production.• Maintained stewardship of select departmental documents and reports.• Ran and distributed reports as directed including weekly product update reports.• Coordinated meetings for 15+ people using Outlook Calendar and Cisco Webex.• Uploaded, edited, and built posters, publications, literature, Standard Medical Letters, Custom Medical Letters, and reactivated letters.• Ran global reports monthly.• Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Greater Boston Area

• Served as a Code Administrator for the IT department.• Created daily production schedules using Google Sheets.• Ensured output was recorded into the correct system.• Ensured that employees received installation schedules in a timely manner.• Worked directly with employees to resolved scheduling issues face-to-face and remotely.• Worked directly with Operations Manager to ensure product fulfillment timelines were met.

Boston, Ma

• Proactively identified and resolved issues and concerns in areas involving patient satisfaction, patient flow, and compliance with procedures guidelines.• Managed over 100 calls per day from patients and clients.• Utilized Epic for scheduling purposes.• Conversed with medical staff via email to provide changes to their schedule.• Executed administrative duties i.e. faxing, printing• Received recognition for going above and beyond secretarial duties.• Resolved patient complaints via telephone.• Scheduled appointments, updated patient demographics as well as updated Insurance information.• Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations.• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.• Communicated tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This included preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.• Evaluated patient information and clinic schedule lists to determine whether the patient is vested.• Worked with the team to reinforce the plan of care and self-help solutions and enter the appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure.

Remote

• Analyzed numbers, and spreadsheets, and create reports in Excel.• Kept records and managed large company projects.• Created metadata for information related to Superinterns.com.• Led virtual weekly meeting of 6 teammates via Skype.• Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations

Remote

• Provided layout and graphics for the SuperInterns.com team website page using HTML, CSS, and PHP.• Discovered errors within the Superinterns.com platform by performing a quality analysis check. • Collaborated in weekly Skype meetings with a group of 6.• Edited and updated the team page without supervision.• Promoted to a leadership role due to impressive work ethic.• Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations.