Tiffaney O. Email & Phone Number

• Observe signals systems according to Authority guidelines.
• Assume responsibility for the safe conduct of passengers in emergency situations.
• Prepare accident reports, vehicle and wayside defect reports when necessary and distribute to theproper Authority personnel.
• Assist line officials in rectifying problems with his/her train that would impeded or disrupt service.
• Assist in the safe evacuation of passengers from his/her train when emergency conditions warrantthis action.
• Follow the Massachusetts Bay Transportation Authority guidelines and procedures.

Jamaica Plain, MA

- Independently manage Beneficiary Travel Programs by determining eligibility and processing requests in conjunction with performing data collection and consult management- Receives invoices for payment of transportation service- Determine the method of payment for authorized and unauthorized ambulance claims submitted for consideration- Provides.

Boston, Massachusetts, United States

• Trained new employees on various duties, including proper notation, image uploading, and document production.
• Collaborated and communicated with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met.
• Presented oneself at intradepartmental and interdepartmental meetings, including Leadership meetings, small team meetings, and Staff meetings.
• Independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Communicated tactfully and effectively, electronically, by phone, and in writing, with internal and external patients by preparing reports in various formats and presenting data to various organizational levels, as.
• Evaluated, examined, and interpreted incoming requests while exercising knowledge-based problem-solving skills.

Boston, Massachusetts, United States

• Collaborated and communicated with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met.
• Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Communicated tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external patients by preparing reports in various formats and presenting data to various organizational.
• Advanced knowledge of the technical health care process as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and care in the community operational activities that affect the patient flow, and patient support care.
• Advanced knowledge of medical terminology.

Greater Boston Area

• Identified and uploaded approved content from the corporate routing and approval software into production.
• Maintained stewardship of select departmental documents and reports.
• Ran and distributed reports as directed including weekly product update reports.
• Coordinated meetings for 15+ people using Outlook Calendar and Cisco Webex.
• Uploaded, edited, and built posters, publications, literature, Standard Medical Letters, Custom Medical Letters, and reactivated letters.
• Ran global reports monthly.

Greater Boston Area

• Served as a Code Administrator for the IT department.
• Created daily production schedules using Google Sheets.
• Ensured output was recorded into the correct system.
• Ensured that employees received installation schedules in a timely manner.
• Worked directly with employees to resolved scheduling issues face-to-face and remotely.
• Worked directly with Operations Manager to ensure product fulfillment timelines were met.

Boston, MA

• Proactively identified and resolved issues and concerns in areas involving patient satisfaction, patient flow, and compliance with procedures guidelines.
• Managed over 100 calls per day from patients and clients.
• Utilized Epic for scheduling purposes.
• Conversed with medical staff via email to provide changes to their schedule.
• Executed administrative duties i.e. faxing, printing
• Received recognition for going above and beyond secretarial duties.

Remote

• Analyzed numbers, and spreadsheets, and create reports in Excel.
• Kept records and managed large company projects.
• Created metadata for information related to Superinterns.com.
• Led virtual weekly meeting of 6 teammates via Skype.
• Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations

Remote

• Provided layout and graphics for the SuperInterns.com team website page using HTML, CSS, and PHP.
• Discovered errors within the Superinterns.com platform by performing a quality analysis check.
• Collaborated in weekly Skype meetings with a group of 6.
• Edited and updated the team page without supervision.
• Promoted to a leadership role due to impressive work ethic.
• Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations.