Tiffani Chambers Email & Phone Number

Tiffani Chambers, a digital transformation and operational risk executive, known for driving meaningful outcomes within client-centric organizations through strategic transformation that delivers commercial results, operational efficiencies, and reduced risk. Her direct and transparent leadership style inspires others to be their authentic selves, driving followership, greater productivity, and positive impacts to organizational culture. As a Chief Operating Officer at Bank of America she is a key advisor to Head of Consumer and sits on the Operating Committee for the Consumer Business. She leads team a team of approximately 1,200 strategic and control executives, driving enhanced client experience, innovation at scale, and fortifying business processes and the control environment ahead of Regulatory engagements. This includes oversight for all risk and control functions, process excellence, 3rd party vendors, as well as growth strategies for growth and digital transformation for the 30k person Retail Banking Division (collections, client service centers, fraud, claims, home and card lending).Throughout her 25 years of diverse experience, Tiffani has highlighted a profound adaptability and demonstrates her capacity to deliver results across financial services, retail and technology. ● Transformed how Operational teams interact with clients daily, including building digital adoption capabilities, AI business models and cost efficiencies to enable targeted and personalized experiences across 33M Retail clients. In addition to transforming Operational teams, she is also leading innovation in the risk, process and controls space by driving a more simplified and transparent solution that tackle risk themes around client complaints, client data protection, cybersecurity and fair banking. ● Served as a key advisor to CIO and lead a direct team of 500 to oversee all business management functions for the 30k person technology division. Managing workforce planning, real estate strategy, operational excellence programs and financial management to effectively maintain $5.5B budget of personnel and capital.● Launched company’s first AI based research product for institutional clients and innovation that drove incremental hard dollar revenue sources to the division.Tiffani has served in leadership roles at Goldman Sachs, JP Morgan Chase, American Express and Booz Allen focused on client service transformation, operational excellence and risk management.