Tiffani Patterson Email & Phone Number

Deputy Chief Of Staff (Dcs), Air Force Futures Pentagon, Washington Dc (Haf)

I led the transformation of HR operations by driving key initiatives across multiple leadership offices, including optimizing communication channels and implementing feedback systems that significantly increased career development participation. By spearheading training for supervisors, I streamlined evaluation processes, enhancing leadership effectiveness and reducing processing times. Partnering with top management, I strategically revamped personnel allocation, boosting workforce capabilities through targeted talent placement.In managing entitlements and compensation, I ensured accurate and timely distribution while navigating complex eligibility criteria. I also led a comprehensive career development program, aligning it with organizational goals and facilitating numerous promotions. My leadership in managing a portfolio of HR programs included a successful digital transformation, which modernized systems, improved efficiency, and allowed HR teams to focus on strategic initiatives.

Headquarters Air Force Personnel Center (Afpc), Joint Base San Antonio-Randolph Tx

• Transformed HR Operations: Increased operational efficiency by 20% through strategic HR operations and cross-functional team collaboration.• Enhanced Program Efficiency: Led webinars and live Q&A sessions, educating staff on processes and common errors, boosting program efficiency by 25%.• Promptly Resolved Cases: Resolved 621 cases within 48 hours by providing accurate guidance and scrutinizing policies and procedures.• Managed Large-Scale Entitlements: Oversaw a production line managing 15,000 cases, securing $205 million in entitlements for employees.

Headquarters Air Force Personnel Center (Afpc), Joint Base San Antonio-Randolph Tx

• Boosted Efficiency: Spearheaded automation solutions and performance management initiatives, increasing team efficiency by 19% and earning the 2019 Innovation Team Award.• Achieved Significant Cost Savings: Conducted audits to maintain data integrity, resolving 720 duplicate records and saving $9 million in excess expenditures.• Successfully Transitioned to Telework and Mitigated Hardships: Directed the STOP MOVEMENT initiative, leading a team of 14 in telework operations and authenticating 42,000 job assignments during COVID-19, mitigating operational hardships.• Optimized Employee Transfer Processes: Advised 82 HR sites on employee transfer procedures, ensuring seamless transitions for personnel.• Improved Staff Competency: Educated 41 personnel from 26 HR departments on common employee transfer errors, significantly reducing job assignment processing errors.

355Th Medical Support Squadron (Acc), Davis-Monthan Afb Az

• Revitalized Privacy Program: Identified training gaps and developed a comprehensive course module, educating 270 personnel and significantly improving the protection of sensitive personal data.• Achieved High Accuracy and Timeliness: Directed 37 key HR functions, including performance evaluations, employee awards, and disciplinary actions, achieving a 94% on-time completion rate with zero errors reported by senior management.• Established Excellence in HR Standards: Directed instructional programs, organized 23 subject matter experts, developed a comprehensive accountability program, and updated 20 critical publications, contributing to winning the 2018 Commander-in-Chief's Installation Excellence Award.

355Th Force Support Squadron, Davis-Monthan Afb Az

• Enhanced Team Productivity: Led a team of 12 in managing job placements, promotions, retention, retirement, and separation for 6.1K personnel, resulting in a 15% increase in efficiency.• Directed Reenlistment Programs: Oversaw the installation selective reenlistment bonus (SRB) program, validating entitlements for 35 employees and securing $525K in bonuses, successfully reviving critical job functions.• Cleared Backlog and Resolved Pay Issues: Selected by AFPC for an Air Force-wide retention audit; dedicated 250 hours to resolving 3K pay-related issues, resulting in significant process improvements.• Enhanced Retention Standards: Developed and implemented two comprehensive training plans, leading a team of three instructors to train 23 staff members on all retention program standards. This initiative reduced bonus processing times by 65%, significantly improving operational efficiency.

355Th Force Support Squadron, Davis-Monthan Afb Az

• Optimized Onboarding Processes: Digitized onboarding procedures, streamlining the arrival process for 800 employees. Organized 16 briefings across 101 units, saving 19K hours annually.• Reduced Training Backlogs: Managed the new Enlisted Professional Military Education (EPME) distance learning program, handling 1.3K notices and reducing test backlogs by 75% in under 6 weeks, minimizing career disruptions.• Modernized Training Facilities: Directed a $56K renovation project, modernizing IT and audio-visual equipment in five classrooms, enhancing training environments for 2K students across three agencies.• Supported Mission Readiness: Managed 1.6K deployment training and career training requirements and responded to 1.2K customer inquiries, ensuring effective mission support for 101 units across five areas of responsibility.

355Th Force Support Squadron, Davis-Monthan Afb Az

• Administered and Streamlined Leadership Development Programs: Managed NCOA and SNCOA programs, overseeing eligibility rosters, student processing, briefings, and replacements, while executing all aspects of formal training programs, Officer PME, retraining, and other mandated training, ensuring high compliance rates and optimized program efficiency.• Facilitated Crucial Leadership Training: Coordinated training for 36 future leaders by securing course seats with multiple commands, ensuring no shortfalls in the Squadron Officer School (SOS) program.

Headquarters Air Force Personnel Center (Afpc), Joint Base San Antonio-Randolph Tx

• Led Policy and Procedure Management: Served as the primary contact for Extended Deployments policy, procedures, and system issues, ensuring alignment with organizational standards.• Developed and Delivered Training: Created curriculum and conducted monthly training sessions for assignment officers, enhancing their knowledge and efficiency in managing extended deployments.• Coordinated Policy Issues: Collaborated with various departments to resolve policy issues, ensuring consistent application across the organization.• Improved Data Flow: Acted as a liaison, processing 118 deployment requests, ensuring timely and accurate data updates to meet critical needs.

Headquarters Air Force Personnel Center (Afpc), Joint Base San Antonio-Randolph Tx

• Managed Medical Accessions Program: Oversaw the medical service training program, securing class dates and filling 100% of training quotas for 301 selectees.• Validated Personnel Actions: Conducted quality control on 1,200 personnel transactions annually, ensuring data accuracy through rigorous analysis and correction of records.• Conducted Audits: Audited 1,954 candidate records, ensuring 100% eligibility verification prior to selection.

Headquarters Air Force Personnel Center (Afpc), Randolph Afb Tx

• Policy Interpretation and Enforcement: Managed personnel policies for 3,000+ physicians, ensuring compliance with educational and training requirements. • Data Analysis and Quality Control: Conducted data analysis to ensure database integrity, overseeing quality control for 3,500+ annual transactions.• Financial Audit and Recovery: Audited 174 employee separation and retirement records, identifying and recovering $64,000 in educational funds.• Security Program Management: Managed the department's security program, handling 41 employee in-processing and out-processing clearance checks and conducting two security exercises with zero errors.

2D Force Support Squadron, Barksdale Afb, La

In my role as the Non-Commissioned Officer in Charge (NCOIC) of Outbound Assignments, Retirements, and Separations, I successfully supervised a team of three, overseeing the daily management of assignments, retirements, and separations for over 6,000 personnel. This leadership resulted in a 15% improvement in processing times. I ensured all deadlines and travel requirements were met, facilitating smooth transitions. By streamlining processes and coordinating with headquarters, I reduced processing times by 20%. I provided specialized support, counseling members, and processing requests for unique programs, thereby enhancing support services. I maintained 100% accuracy in managing over 300 personnel processing codes and handled high-priority assignments and caseloads efficiently. My efforts in audit readiness led to a 25% improvement by identifying and correcting 800 discrepancies. Additionally, I managed government purchases and expanded team coverage by training new counselors, which increased customer support by 30%. My leadership and operational excellence were recognized through multiple commendations and promotions.

2D Force Support Squadron, Barksdale Afb, La

As a Supervisor of Awards and Decorations, I successfully managed the evaluation processes for over 6,400 personnel, ensuring 100% data accuracy. My role involved stringent quality control, tracking evaluations to meet quality standards and compliance requirements. I played a pivotal role in establishing a consolidated evaluations office, recognized for my expertise and contributions. By updating over 1,300 evaluations with complete data integrity, I supported senior leadership by providing guidance on 135 referral reports and ensuring zero discrepancies for 125 promotion board evaluations. My proactive management included handling transaction registers and updating reporting officials to prevent delays. Additionally, I trained new team members, maintaining high standards, and swiftly resolved over 1,300 cases. I also contributed to community events, enhancing team morale and engagement.

2D Aircraft Maintenance Squadron, Barksdale Afb, La

As a Specialist in the Commander Support Staff, I directed the onboarding and offboarding processes for 733 personnel, improving transition efficiency by 25%. I enhanced personnel readiness by managing personnel and payroll issues, ensuring timely actions and accurate pay. By overseeing the Demand Reduction Program, I achieved 100% compliance for over 1,900 personnel. I boosted performance report accuracy from 45% to 97% and revamped in-processing and out-processing programs, increasing efficiency by 25%. I also implemented an extended tour decoration process, increasing awards by 5%. My community initiatives included organizing a blood drive and a donation drive for a children's medical center. I developed a tracking program for 44 personnel files, ensuring 100% documentation accuracy, and created a training program that streamlined staff training by 50%. My leadership support ensured 100% data accuracy, and my efforts contributed to top ratings during inspections, demonstrating outstanding performance and readiness for promotion.

54Th Air Refueling Squadron, Altus Afb, Ok

Oct 2002 - Feb 2003 BMT/Tech SchoolFrom February 2003 to April 2006, I served as a Commander's Support Staff Specialist at the 54th Air Refueling Squadron, where I managed personnel support actions for over 780 employees. I ensured smooth transitions by handling onboarding, offboarding, and documentation processes. My role included maintaining personnel systems to ensure data accuracy and overseeing key programs such as sponsorship, promotion exams, career bonuses, and leave programs. I effectively managed allowances and personnel files, ensuring up-to-date records and compliance.

Master Of Business Administration - Mba, Social Media Marketing

Bachelor Of Business Administration - Bba, Public Relations/Marketing