- Lead cross-functional partnerships and strategic refinement across marketing, sales, and go-to-market enablement teams. Example: Lead FY24 project to enhance marketing contact and lead data using predictive AI to ensure email communications are routed to the appropriate target segments and contacts- Partner with engineering teams, supporting multiple integrations, APIs, and data pipelines for leads and marketing campaigns. Example: Product owner for maintaining and enhancing Slack leads and analytics, Campaigns, and Campaign contacts, ensuring marketing data is routed to the appropriate data lake or destination- Evangelize product enhancements in Salesforce Marketing Cloud to increase customer intimacy by promoting quality leads to Sales- Implement company automation methodology, ethical AI standards, frameworks and tools- Offer executive-level content summaries ahead of Steering Committees with executives as well as other Leadership forums- Anticipate needs of our business partners and proactively communicate status to avoid escalations

- New product external launch and release while managing cross-functional implementation of plan, adding to product portfolio to increase revenue, 2019- Coordinated, planned enhancements, SQL re-write of payroll accumulators for two calculation engines, reducing support costs by >$1.5M YOY, 2020- Prioritized roadmap and deployed over 275 product features in order to achieve product goals and metrics- Primary responsibilities are to ensure Payroll product is complaint according to federal, state, and regulatory requirements- Gather requirements, define scope or work, allocated resources and established milestones for meeting and/or exceeding project demands- Influential coach to a team of product analysts- Research and compile data to prepare competitive analysis and trend analysis for product development- Evangelize for managed products at industry events, perform product demos, communicating effectively with customers- Analyze metrics to measure product adoption and performance- Experienced with Agile product development- Experienced with UKG PRO, JIRA, Salesforce, Aha!, Slack, and Tableau

- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand- Managed 50-75 customer implementations per month- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders- Designed and implemented key metrics to measure quality and accuracy- Improved quality processes for increased efficiency and effectiveness

- Created customer support strategy for team of 8 to maintain customer retention at 96%- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team- Monitored metrics and developed actionable insights to improve efficiency and performance- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues