Tiffanie Bauerla Email & Phone Number

Louisville, Kentucky, United States

• Format, maintain, test, and automate custom workflows within Jira Service Management to meet the requirements of the customer service department• Format, write, maintain, and test cases using Quality Center, Jama, or Jira X-ray• Utilize the Planner app within Teams for defect management prior to Jira implementation with a subsidiary company• Certified in Guidewire and proficient in Policy Center, Billing Center (SME), and Claim Center• SharePoint Development including document library metadata tagging, views with group permissions, list management, IT Knowledge Base, and webhooks from Jira for ticket feeds to interested parties• Web portal testing with vendor Invoice Cloud, including credit card reader testing• Participate in Agile team meetings using critical thinking skills alongside collaboration to manage projects• Mentor teammates to assist in learning needed software

Louisville, Kentucky

• Use Policy Center software using problem-solving and issue resolution skills to address production problems promptly and accurately• Assess current software systems and identify areas to improvement capabilities• Interact regularly with peers and management to pursue continuous improvement of production and promote a teamwork-focused environment• Develop documentation and processes to standardize operations• Analyze processor data and develop insight reports for management review• Identify and test software defects• Test the implementation of a new line of business

Louisville, Kentucky

Elizabeth, Indiana

• Direct up to 15 employees for table assignments and breaks• Monitor players behavior in a fast-paced environment, taking appropriate action against rule violations• Performed paperwork required for monetary transactions• Listen effectively and issue resolution skills to efficiently handle guest complaints and promote brand loyalty• Adhere to all gaming regulations and procedures to maintain legal and ethical operation• Mentor poker dealers wanting to improve their game knowledge and abilities

United States

• Monitor game operations to enforce tour rules as well as Tribal, State and Federal regulations• Maintain fast game pace by efficiently handling chips and cards

Tampa, Florida

• Manage five sales associates in a retail environment and coordinate associate schedules to maintain consistent coverage• Maintain visual merchandising standards including window and interior displays • Process and stock merchandise in accordance with corporate standards• Greet customers and provide product advice to create personalized sales experience and increase product sales• Operate cash registers and accurately process customer transactions

Auburndale, Florida

• Conduct regular inspections of tanks, valves, and other equipment to verify compliance with Florida regulatory agencies, as well as perform routine maintenance and repairs on water-treatment plant equipment to maintain quality• Test water samples for alkalinity, hardness, and residual levels and adjust chemical dosages to meet water regulatory standards• Monitor operations of a variety of water treatment plant equipment, including pumps, filters, and chemical feed systems• Prepare reports and documentation for water plant operations and regulatory agencies

Orlando, Florida Area

• Review legislation and communicate changes that affect regional areas• Conduct regular inspections of drinking / potable water systems to enforce compliance with Florida environmental regulations• Compose reports including inspection results and compliance letters• Support state and federal drinking water regulations to ensure all public water systems are compliant with the Safe Drinking Water Act• Create training sessions for water treatment operators to attain CEUs to maintain their state licenses

Auburndale, Florida

• Test water samples for alkalinity, hardness, and residual levels and adjust chemical dosages to meet water regulatory standards• Monitor operations of a variety of water treatment plant equipment, including pumps, filters, and chemical feed systems• Prepare reports and documentation for water plant operations and regulatory agencies

Lake Wales, Florida

Food and Beverage ProductionI ran the cash register, prepared drinks and handled customer complaints. I supervised up to six employees at one time, regularly trained new employees, and coached fellow employees on how to better manage problems that arose. I verified the store deposit, ordered product for store operation and set up seasonal merchandise.

Food and Beverage ProductionI ran the cash register, prepared drinks and handled customer complaints. I supervised up to six employees at one time, regularly trained new employees, and coached fellow employees on how to better manage problems that arose. I verified the store deposit, ordered product for store operation and set up seasonal merchandise. I also made employee schedules and submitted the payroll to the corporate office.

Analytics

Associate Degree, Liberal Arts

Chemistry

High School Diploma And International Baccalaureate Diploma