Tiffanie Bauerla Email & Phone Number

Louisville, Kentucky, United States

• Format, maintain, test, and automate custom workflows within Jira Service Management to meet the requirements of the customer service department
• Format, write, maintain, and test cases using Quality Center, Jama, or Jira X-ray
• Utilize the Planner app within Teams for defect management prior to Jira implementation with a subsidiary company
• Certified in Guidewire and proficient in Policy Center, Billing Center (SME), and Claim Center
• SharePoint Development including document library metadata tagging, views with group permissions, list management, IT Knowledge Base, and webhooks from Jira for ticket feeds to interested parties
• Web portal testing with vendor Invoice Cloud, including credit card reader testing

Louisville, Kentucky

• Use Policy Center software using problem-solving and issue resolution skills to address production problems promptly and accurately
• Assess current software systems and identify areas to improvement capabilities
• Interact regularly with peers and management to pursue continuous improvement of production and promote a teamwork-focused environment
• Develop documentation and processes to standardize operations
• Analyze processor data and develop insight reports for management review
• Identify and test software defects

Louisville, Kentucky

Elizabeth, Indiana

• Direct up to 15 employees for table assignments and breaks
• Monitor players behavior in a fast-paced environment, taking appropriate action against rule violations
• Performed paperwork required for monetary transactions
• Listen effectively and issue resolution skills to efficiently handle guest complaints and promote brand loyalty
• Adhere to all gaming regulations and procedures to maintain legal and ethical operation
• Mentor poker dealers wanting to improve their game knowledge and abilities

United States

• Monitor game operations to enforce tour rules as well as Tribal, State and Federal regulations
• Maintain fast game pace by efficiently handling chips and cards

Tampa, Florida

• Manage five sales associates in a retail environment and coordinate associate schedules to maintain consistent coverage
• Maintain visual merchandising standards including window and interior displays
• Process and stock merchandise in accordance with corporate standards
• Greet customers and provide product advice to create personalized sales experience and increase product sales
• Operate cash registers and accurately process customer transactions

Auburndale, Florida

• Conduct regular inspections of tanks, valves, and other equipment to verify compliance with Florida regulatory agencies, as well as perform routine maintenance and repairs on water-treatment plant equipment to maintain.
• Test water samples for alkalinity, hardness, and residual levels and adjust chemical dosages to meet water regulatory standards
• Monitor operations of a variety of water treatment plant equipment, including pumps, filters, and chemical feed systems
• Prepare reports and documentation for water plant operations and regulatory agencies

Orlando, Florida Area

• Review legislation and communicate changes that affect regional areas
• Conduct regular inspections of drinking / potable water systems to enforce compliance with Florida environmental regulations
• Compose reports including inspection results and compliance letters
• Support state and federal drinking water regulations to ensure all public water systems are compliant with the Safe Drinking Water Act
• Create training sessions for water treatment operators to attain CEUs to maintain their state licenses

Auburndale, Florida

• Test water samples for alkalinity, hardness, and residual levels and adjust chemical dosages to meet water regulatory standards
• Monitor operations of a variety of water treatment plant equipment, including pumps, filters, and chemical feed systems
• Prepare reports and documentation for water plant operations and regulatory agencies

Lake Wales, Florida

Food and Beverage ProductionI ran the cash register, prepared drinks and handled customer complaints. I supervised up to six employees at one time, regularly trained new employees, and coached fellow employees on how to better manage problems that arose. I verified the store deposit, ordered product for store operation and set up seasonal merchandise.

Food and Beverage ProductionI ran the cash register, prepared drinks and handled customer complaints. I supervised up to six employees at one time, regularly trained new employees, and coached fellow employees on how to better manage problems that arose. I verified the store deposit, ordered product for store operation and set up seasonal merchandise. I.

Analytics

Associate Degree, Liberal Arts

Chemistry

High School Diploma And International Baccalaureate Diploma