Conducted outbound and inbound calls to assist customers with inquiries and supportInput consumer response data into databases to maintain accurate records and improve service deliveryTroubleshot technical issues related to software and user interface problems, enhancing user experienceAssisted customers in sales closing and processing returns of products and services.Assisted applicants with the completion and submission of FAFSA- required forms, enhancing student access to financial aidCollected, tracked, and input data for student files, ensuring accurate and efficient record-keepingDisseminated information to potential applicants regarding enrollment requirements and proceduresPerformed various office duties, including faxing, scanning documents, and managing phone communications.