Tiffanie Wright Email and Phone Number

Navigate high-conflict disputes through collaborative dialogue, identifying emotional barriers to agreement, uncovering hidden needs and interests, and reality-testing proposed solutions for feasibility and durability.• Serve as court-appointed Mediator, specializing in law suits related to contracts, housing, employment and orders of protection.• Facilitate restorative family conferences through Cook County’s youth diversion program.• Craft legal mediation agreement documents for submission to court.

Leverage inter-departmental relationships to quickly resolve problems, understand workflows, and develop more efficient best practices with management. Analyze queue daily to pull receipts of non-saleable products that were purchased specifically for customers’ purchase orders. Resolve 35 orders per day with suppliers and shipping partners within 48 hours in corrective actions (replacement materials requested or same-day shipments made) Work directly with internal sales team when additional assistance is needed. Calibrate continuously with management to establish best practices for the department. Collaborate with inventory accuracy group to ensure accurate inventory counts and verify products are correct. __________Highlights- Process 20 high-value transportation claims per week; recovered damage estimated at $20,000 per month. - Mentored 15 new team members and educated 6 incoming management staff on department processes along with problem-solving techniques. - Trained two peers in following up with suppliers on work older than five days; taught different research methods to facilitate return of materials or correct problems. - Created a training tool/document, train peers on initiating freight claims and processing hazardous material discards. - Improved operations through leading 4 pilot projects; reduced space utilization by at least 20% and decreased rolling average work volumes by at least 40% after changing threshold for discarding non-saleable/compliant material in one pilot project.

Rectified 300+ problem shipments daily for domestic and international customers. Collaboratively established best practices for scheduling 40 peers with varying skill sets and experience to fill roles in the 10 areas within the department, maximizing efficiency and learning by pairing new members of the team with more experienced ones. Processed primarily international shipments (130 per day) and some domestic shipments (20 per day); maintained regular communication with Export Sales Department to resolve problems with international shipments within 2-5 minutes. __________Highlights- Trained two peers on running two types of reports and maintaining spreadsheets that required research and resolution related to employee errors along with unaccounted for orders; created training curriculum. - Led a “High Performance Team” of peers in a process-improving pilot project; identified weaknesses in the shipping operation. - Recommended management changes that were implemented; removed the scheduling function from management, making it a peer-led task.

Entered post-order credit card payments into in-house software, complying with the Payment Card Industry (PCI) Standard. Redacted customer correspondence containing highly confidential information; routed to personnel within Account Receivable Department and other Departments (Sales and Accounts Payable). __________Highlights- Developed an intuitive excel tool that increased speed of calculations and reduced the number of errors for spreadsheets, resulting in the Accounts Receivable Department adopting it within a month after introduction.

Owned full product inventory life-cycle for this family-owned school uniform sales business. Provided personalized, family-oriented customer experiences within a small business, focusing on sales of school uniforms. __________Highlights- Implemented inventory tracking system, placed purchase orders through clear, concise communication via emails and phone calls with vendors, verified accuracy, and timeliness of product receipts.

Recruited, on-boarded, and led orientations for new employees: reviewed driver's licenses and social security cards, collected W-4 forms, entered new employee data into the payroll system, created & distributed training documents, explained benefits, and ordered name tags and supplies/work apparel. Managed employee work scheduling, organized events, ordered office supplies, generated, maintained, and posted daily reports. __________Highlights- Reconciled payroll for 70+ employees in a national, member-owned outdoor adventure gear company. - Performed accounting functions such as completing daily bookkeeping tasks (counted cash drawers/made deposits) and managing petty cash in/out.

Provided expert customer service through personalized sales, averaging $1,200 in product per sales shift. Resolved customer concerns with empathy and efficiency, prevented and de-escalated tense interactions, processed customer complaints. __________Highlights- Organized and participated in annual overnight inventory events of accounting for 50,000+ items in the store.