• Coordinate and oversee federal regulatory examinations examinations in Technical Lending, CRA, Fair Lending/Redlining, HMDA, and Deposit/Banking operations for banking institutions with an asset size exceeding $1.3 billion•Led and collaborated on a team to complete 23 complex federal regulatory examinations•Conducted risk assessments, analysis, and generated reports to evaluate the effectiveness of the banking institution's compliance management program•Provided recommendations and guidance on control enhancements to mitigate identified risk during federal regulatory examinations to external bank stakeholders•Communicated findings, recommendations, and action plans to internal and external stakeholders•Fostered working relationships with external stakeholders of financial institutions•Supported department process improvement special projects aimed at better allocating and managing resources •Developed an employee interview panel and interviewed over 20 candidates for employment•Trained, developed and mentored new staff on technical and interpersonal responsibilities within the department•Founding member of a Racial, Equity and Inclusion task force aimed at supporting diverse personnel•Wrote and facilitated trainings related to racial equity and inclusion, process improvement, allyship and personal development

• Led federal regulatory examinations in Technical Lending, CRA, Fair Lending/Redlining, HMDA, and Deposit/Banking operations including but not limited to UDAAP, Reg E, Reg P, Reg B, RegZ/TILA,FCRA, etc. for banking institutions with an asset size up to $1.3 billion•Produced written technical reports synthesizing findings and presented results and status reporting to senior leadership•Conducted ongoing monitoring of financial intuitions to ensure compliance with consumer protection regulations•Reviewed and researched consumer compliance complaints, and responses to those complaints•Led and collaborated on a rotating team of 3-5 staff members to complete 37 federal regulatory examinations by performing data analysis, conducting interviews, identifying problem areas, synthesizing findings, and communicating findings to key stakeholders and gain agreement for management actions plans•Planned and executed 3 internal and external events aimed at supporting diverse, young professionals•Continued progressing through the FRS' certification and commissioning program by attending system-wide trainings, managing increasingly more complex federal regulatory examinations and gaining subject matter expertise

• Led and collaborated on 30 compliance federal regulatory examinations in Technical Lending, Community Reinvestment Act (CRA), Home Mortgage Disclosure Act (HMDA), and Deposit/Banking operations for banking institutions with an asset size up to $364 million•Began matriculation through the Federal Reserve System’s certification and commissioning program by participating in 100+ hours of coursework and on-the-job training•Developed a strong understanding of lending regulations, bank regulations and financial services •Supported department leadership by participating in recruiting events aimed at young and diverse talent, which lead in the hiring of 2 staff members

• Provided thorough technical support and conflict resolution for Apple iOS and MacOS products by analyzing and resolving a variety of complex technical issues while comfortably navigating a technical environment• Demonstrated expertise in problem solving by providing solutions to customers while multitasking across numerous systems and applications.• Researched common issues with Apple products and communicated trouble-shooting techniques to customers• Maintained a customer satisfaction rate of 98%, while providing world class customer service• Used emotional intelligence skills while working virtually to services customer needs

• Created and planned marketing events for a student housing property• Created successful marketing campaign to attract new leases and renewals• Maintained social media outlets for marketing• Found sponsors for promotional events by using cross marketing