Tiffany Evans Email & Phone Number

Modesto, California, United States

Support functional sectors in maintaining and negotiating contract policies and procedures while creating, securing, and tracking essential business documentation and paperwork records. Report business units and internal council on current contract status. Process and accomplish particular projects on special demand. Regularly update contract tracking database system and master list of primary terms and conditions and timely notify contract management regarding expiration/renewal dates of specified contracts.• Provided management with knowledge of fundamental contractual rights and legal requirements and assisted as strong connection between functional departments and legal advisors.• Reviewed more than 5K contracts to ensure completion of all services and deliverables and accuracy of metadata in system while closing and modifying contracts on demand and requirement. • Met all services and product delivery timelines and finalized reports almost before four month of due date.• Adhered to company contractual policies and communicated with clients on essential process attributes to avoid unforeseen situation.• Arranged and facilitated correspondence/meetings with contracting parties and internal business units and explained terms and conditions of agreement to both participants of contracts.• Concluded acceptance and termination of appropriate contracts based on request and determined next stages during review process. • Offered suggestions on changes and modifications in systems, policies, and procedures for process improvement. • Established long-term beneficial relationships with customers by fulfilling customers’ requirements, resolving users’ issues/concerns, and responding to queries promptly to meet customer expectations.• Guided new/less experienced employees and organized contract requester training for new Ariba. • Completed complex contracts and legal documents by drafting, editing, formatting, and proofreading all records and information.

Manage and maintenance all the customer related Service Agreements and Comprehensive Fixed Priced Maintenance agreements as well as track all forklift installs and inspections and maintain the serial number database. • Review all incoming customer maintenance contracts for accuracy and setup in the maintenance schedule as well as cancel customer requested contracts. • Process and track all new customer truck installs and inspections for accuracy and completeness. • Maintain and correct all truck information related to new sale trucks and ensure database is correct. • Ensure all new trucks warranty information is received and sent to Raymond Factory for new truck installs via the SAP system.

Stockton, California Area

Provide support dispatching technicians to various service calls and administration of various day to day service department operations also provide support to the Regional Operations Manager. • Handle incoming service calls and dispatch technician to job within specified time frame. • Track 700 scheduled maintenances per month and report weekly on completion percentages by technician. • Create purchase orders and process vendor invoices making sure proper accounting is used and processed in timely manner. • Process customer billing and resolve any billing issues with customers. • Monitor and track the transportation of rental trucks in and out of the facility including the preparation of trucks for the customer.

Stockton

Responsible for administration of day-to day office operations for Area 5 Operations, Maintenance & Construction group. Provide administrative support to Area Superintendent, Support Services Lead, and five Direct Line Supervisors. • Handle incoming calls from Commercial/Industrial customers and route to appropriate personnel. • Create contracts for Commercial/Industrial new business projects. • Oversee employee timecards including tracking hours and overtime pay as well as scheduling vacation requests for 85 employees based on operational needs. • Respond to incoming customer complaints and work to resolve issues within 7 days. • Process multiple vendor invoices to ensure payment is made within Company Standards. • Initiated use of electronic forms, to replace outdated logs, reduce paper consumption, and increase use of file sharing. • Created a faster and easier method of creating Statement of Account reports resulting in time savings for the company and higher satisfaction for the customer. • Managed the TCAP program (Target Customer Appliance Program) including application approval and scheduling in accordance with program guidelines as well as inventory tracking and distribution reports. • Worked extensively with Safety Health and Claims in processing workman's compensation and OSHA paperwork, compiling safety related statistical reports, and the scheduling of outside agencies for the purpose of training. • Handled incoming customer service calls, including setting up customer accounts, answering customer questions, resolving account billing inquiries, and setting up payment arrangements. • Utilized excellent customer service skills to achieve high degree of customer satisfaction.