Tiffany Evans Email & Phone Number

Modesto, California, United States

• Support functional sectors in maintaining and negotiating contract policies and procedures while creating, securing, and tracking essential business documentation and paperwork records. Report business units and.
• Provided management with knowledge of fundamental contractual rights and legal requirements and assisted as strong connection between functional departments and legal advisors.
• Reviewed more than 5K contracts to ensure completion of all services and deliverables and accuracy of metadata in system while closing and modifying contracts on demand and requirement.
• Met all services and product delivery timelines and finalized reports almost before four month of due date.
• Adhered to company contractual policies and communicated with clients on essential process attributes to avoid unforeseen situation.
• Arranged and facilitated correspondence/meetings with contracting parties and internal business units and explained terms and conditions of agreement to both participants of contracts.

• Manage and maintenance all the customer related Service Agreements and Comprehensive Fixed Priced Maintenance agreements as well as track all forklift installs and inspections and maintain the serial number database.
• Review all incoming customer maintenance contracts for accuracy and setup in the maintenance schedule as well as cancel customer requested contracts.
• Process and track all new customer truck installs and inspections for accuracy and completeness.
• Maintain and correct all truck information related to new sale trucks and ensure database is correct.
• Ensure all new trucks warranty information is received and sent to Raymond Factory for new truck installs via the SAP system.

Stockton, California Area

• Provide support dispatching technicians to various service calls and administration of various day to day service department operations also provide support to the Regional Operations Manager.
• Handle incoming service calls and dispatch technician to job within specified time frame.
• Track 700 scheduled maintenances per month and report weekly on completion percentages by technician.
• Create purchase orders and process vendor invoices making sure proper accounting is used and processed in timely manner.
• Process customer billing and resolve any billing issues with customers.
• Monitor and track the transportation of rental trucks in and out of the facility including the preparation of trucks for the customer.

Stockton

• Responsible for administration of day-to day office operations for Area 5 Operations, Maintenance & Construction group. Provide administrative support to Area Superintendent, Support Services Lead, and five Direct Line.
• Handle incoming calls from Commercial/Industrial customers and route to appropriate personnel.
• Create contracts for Commercial/Industrial new business projects.
• Oversee employee timecards including tracking hours and overtime pay as well as scheduling vacation requests for 85 employees based on operational needs.
• Respond to incoming customer complaints and work to resolve issues within 7 days.
• Process multiple vendor invoices to ensure payment is made within Company Standards.