Tiffany Ayers-Cope Email and Phone Number

Acute hemodialysis (HD) registered nurse, part-time, fulfilling direct patient care for acutely ill hospitalized HD patients in ICU, Emergency Department, and Telemetry at three local hospitals near Apple Valley, CA. • Data analysis of patient records to obtain a clear picture of patient needs for prioritization of care.• Strong communication skills to serve as a liaison between patients, healthcare teams, organization leadership, and payers, facilitating effective collaboration and coordination of care. • Adaptability to work in a dynamic healthcare environment, respond to changing priorities, and adjust utilization management strategies as needed to meet patient and organizational needs.• Improved workflow to ensure timely completion of responsibilities with attention to detail, excellent written and verbal communication with Physicians, teammates, hospital staff, and timely data entry.

School nurse manager, Full-time 40 hours a week, providing compassionate and comprehensive care to a 1,100 Pre-K -12th-grade student population. • Improved communication with students and their families, fostering a safe, supportive, and inclusive environment for them. Strong communication skills to serve as a liaison between students, healthcare teams, and organization leadership, facilitating effective collaboration and coordination of care.• Conducts concurrent utilization management activities effectively, ensuring adherence to established protocols and regulations. • Managed maintaining accurate health records through chart audits and data entry, ensuring compliance with state legal and ethical standards for school nursing. • Adaptability to work in a dynamic healthcare environment, respond to changing priorities, and adjust utilization management strategies as needed to meet patient and organizational needs. • Developed care plans for assessing and managing acute and chronic medical conditions, collaborating with, and educating faculty and parents to optimize student well-being.

Peritoneal Dialysis (PD) registered nurse, Full-time 40 hours a week plus on-call 1 week plus on-call 1 week per month, in charge of educating and case management of ESRD PD patients. • Managed inpatient and remote telephonic and video case management of PD patients, while coordinating care with physician.• Strong problem-solving skills to troubleshoot complex cases, address challenges in utilization management processes, and provide guidance to staff in resolving issues effectively.• Developed training and education of PD patients and their caregivers to become independent in-home therapy by 48% during the first 6 months of overseeing the PD program.• Ability to work cooperatively and collaboratively with healthcare staff and management, fostering a collaborative team approach to utilization management and ensuring timely and accurate reviews for patients. • Leadership abilities to oversee and facilitate utilization review compliance, providing guidance to clinical and support staff, and ensuring optimal reimbursement through accurate chart documentation and utilization review processes.• Supported new PD nurses through training, leadership, and mentorship in the nurse preceptor program.

Acute hemodialysis (HD) registered nurse, Full-time 48 hours a week plus 1 on-call night per week, fulfilling direct patient care, charge, and preceptor care roles for acutely ill hospitalized HD patients at Providence St Mary’s Medical Center in Apple Valley, CA. • Managed patient safety and infection prevention by maintaining accurate infection control records and performing daily audits of infection control logs.• Improved workflow to ensure timely completion of responsibilities with attention to detail, excellent written and verbal communication with Physicians, teammates, hospital staff, and data entry to EPIC.• Supported new HD nurses through training, leadership, and mentorship in the nurse preceptor program.• Recognized for positively impacting the “village” as the recipient of the “Core Value-Get Stuff Done” Award 2021.

Peritoneal Dialysis (PD) registered nurse, Full-time 40 hours a week plus on-call 1 week plus on-call 1 week per month, in charge of educating and case management of ESRD PD patients. • Managed inpatient and remote telephonic and video case management of PD patients, while coordinating care with physician.• Strong problem-solving skills to troubleshoot complex cases, address challenges in utilization management processes, and provide guidance to staff in resolving issues effectively.• Developed training and education of PD patients and their caregivers to become independent in-home therapy by 48% during the first 6 months of overseeing the PD program.• Ability to work cooperatively and collaboratively with healthcare staff and management, fostering a collaborative team approach to utilization management and ensuring timely and accurate reviews for patients. • Leadership abilities to oversee and facilitate utilization review compliance, providing guidance to clinical and support staff, and ensuring optimal reimbursement through accurate chart documentation and utilization review processes.• Supported new PD nurses through training, leadership, and mentorship in the nurse preceptor program.• Recognized for being honest and having strong moral principles as the recipient of the “Core Value- Integrity” award 2019.• Recognized for demonstrating nursing excellence and a strong commitment to patients and teammates as the “LeaRN” award recipient in 2019.

Staff nurse Full-time 40 hours, fulfilling case manager, charge, and preceptor roles in a 21-chair chronic outpatient Hemodialysis (HD) clinic. • Managed patient safety and infection prevention by maintaining accurate infection control records and performing daily audits.• Active multidisciplinary team member as an advocate and educator for patients from the initial intake phone assessment, through diagnostic studies, diagnosis, and treatment plan. • Adaptability to work in a dynamic healthcare environment, respond to changing priorities, and adjust utilization management strategies as needed to meet patient and organizational needs.• Completes patient admission assessment, and clinical evaluations and makes recommendations upon the patient’s needs related to the medical diagnosis, treatment providers, treatment options, and financial resources. • Ability to calm anxious and angry or hostile patients. Ability to adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds. • Capacity to work independently while also demonstrating initiative in identifying opportunities for process improvement, developing strategies to enhance utilization management efficiency, and contributing to the achievement of organizational goals. • Supported new HD nurses through training and mentorship in the nurse preceptor program.• Recognized for my ability to identify, analyze, and improve in my career as the recipient of the “Core Value-Continuous Improvement” award 2016.

Staff nurse Full-time 40 hours a week decreased to Per Diem status while enrolled full-time in RN school. Worked as a part of the interdisciplinary team on the Medical/Surgical Unit and floated throughout the hospital as needed.• Managed patient safety and infection prevention by performing daily care and maintaining accurate records.• Completes patient admission assessment, reassessment, and clinical evaluations and makes recommendations on the patient’s needs related to the medical diagnosis, to RN charge nurse and treatment providers.• Active multidisciplinary team member as an advocate and educator for patients.• Ability to calm anxious and angry or hostile patients, skilled in Management of Assaultive Behavior. • Ability to adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds. • Utilizes active listening skills to receive detailed information accurately.

Staff nurse Full-time 36 hours a week . Worked as a part of the interdisciplinary team on the Telemetry Unit and floated throughout the hospital as needed.• Managed patient safety and infection prevention by performing daily care and maintaining accurate records.• Completes patient admission assessment, reassessment, and clinical evaluations and makes recommendations on the patient’s needs related to the medical diagnosis, to RN charge nurse and treatment providers.• Active multidisciplinary team member as an advocate and educator for patients.• Ability to adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds. • Utilizes active listening skills to receive detailed information accurately.

Staff nurse Full-time 36 hours a week . Worked as a part of the interdisciplinary team on the Telemetry Unit and floated throughout the hospital as needed.• Managed patient safety and infection prevention by performing daily care and maintaining accurate records.• Completes patient admission assessment, reassessment, and clinical evaluations and makes recommendations on the patient’s needs related to the medical diagnosis, to RN charge nurse and treatment providers.• Active multidisciplinary team member as an advocate and educator for patients.• Ability to adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds. • Utilizes active listening skills to receive detailed information accurately.

Staff nurse Full-time 36+ hours a week . Worked as a part of the interdisciplinary team on the Medical/Surgica lUnit and floated throughout the hospital as needed.• Managed patient safety and infection prevention by performing daily care and maintaining accurate records.• Completes patient admission assessment, reassessment, and clinical evaluations and makes recommendations on the patient’s needs related to the medical diagnosis, to RN charge nurse and treatment providers.• Active multidisciplinary team member as an advocate and educator for patients.• Ability to adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds. • Utilizes active listening skills to receive detailed information accurately.