Hi! I’m Tiffany and for years, I have provided technical solutions to companies in the IT Services and IT Consulting, Real Estate, and Energy industries. In my role as a client advocate, I ensure that I understand the client's needs, identifying and resolving problems through effective interviews. In addition, I provide a holistic customer journey by integrating omnichannel thinking across channels and devices. Analytical and business intelligence tools helped me develop new products, improve existing products, and make business decisions. In my professional career, I have contributed to a thorough understanding of business operations and analytical tools for effective data analysis. I possess a keen understanding of business goals such as reducing costs, increasing efficiency, and maximizing profits. Some of the achievements and highlights of my career: ◆ Aided in new product development and/or product improvement by using usability insights and analytics. ◆ Founded a business grossing an average of $500K a year in revenue using expertise in new product development, market research, and data analysis. ◆ Launched a website with an online ordering system and subscription options, increasing engagement by 213% and sales by 262%. ◆ Contributed to the efficiency of the cross-functional product team by leveraging written/oral communication, presentation, and influencing skills. If I can be of any assistance to your talented team, let's connect!