Tiffany Benoit Email & Phone Number

Florida, United States

United States

Saint Petersburg, Fl, United States

Tampa/St. Petersburg, Florida Area- Remote Worker

• Manage information technology projects, specifically in the cloud space, within a managed services environment, transitioning services for clients, from an incumbent.• Provide leadership internally and within client’s organization, to provide end-to-end support during transition and transformation. • Deliver full scope service transition management across all Information Technology (IT) elements supporting clients’ business. • Accountable for day-to-day leadership and management of program teams ranging from 10-50 personnel with program revenues of between $5M and $35M USD utilizing both typical PMO practices as well as SAFe program standards.Spotlight Accomplishments Completed project for Fortune 500 company deploying the first cloud communications managed service; bringing together global teams from South Africa, Australia, and North America to successfully build and deploy $7M in services within 18 months to 34 locations around the globe. Nominated as 1 of 20 personnel in the Americas division to participate in Transformational Leadership training at Rollins College in Winter Park, FL

Ellenton, Fl

• • Provide oversight of the client relationship for all operational issues and an interface between the client and various service operations or projects managed within Dimension Data both locally and throughout the United States.• Repaired existing relationships and continue to develop and nurture additional relationships at all levels within the client’s organization to increase client satisfaction and reference-ability.• Unify the functions of account management, sales, procurement, trusted advisor consulting, and operational delivery into a single strategy. Responsible for development, communication, and adherence of all account team members to the identified single strategy for the client.• Responsible for day-to-day leadership and management of account team of 8 fully dedicated personnel and approximately 50 additional Dimension Data personnel partially dedicated to the account.

Ellenton, Fl

• Primary accountability for Client projects in Florida, Illinois, Maryland, and Virginia to include planning, resource scheduling, progress tracking, and project delivery. Projects ranging in size from $2,000 to $200,000.• Responsibility for service level metrics and reporting and for process improvements for all service towers on the account.

St. Petersburg

Manage 2 project managers responsible for cell backhaul projects for multiple carriers throughout the Southeast.

• Provides leadership to Network and Voice Services division in the realm of project management, process development, and application management for Florida markets and Outer markets (Birmingham, Bakersfield, Detroit, and Indianapolis).• Manages staff of 10, including project managers and business operations staff to maintain operations processes and new product offerings, presiding over process development and improvements for PMO.Spotlight AccomplishmentCompleted project for the Republican National Convention within 3 weeks; providing voice and data services to all media outlets covering the convention in Tampa, FL in 2012.

Riverview, Fl

• Provided comprehensive leadership and direction of 7 project managers and 1 business analyst responsible for new product delivery, hardware, and software implementations across 6 divisions throughout the United States.• Created, oversaw communication, trained on, and maintained operations processes for Network and Voice Services Division and new product offerings; presided over process development and improvements for PMO.Spotlight AccomplishmentLaunched new IP Trunking product (including execution of all processes) across 6 divisions nationwide in 4 months.

• Directed software development and implementation projects for a 5-region, 700-agent technical call center.• Strategically oversaw contract negotiation (from RFP to SOW) for all projects and vendors, ranging in size from $50,000 to $1,000,000 contracts; managed process improvement projects for cable, internet, & VoIP phone call center.• Led 3 project managers (from concept through implementation) with overall responsibility for voice and network projects, including management of cross-functional tasks and resources.• Created and directed Enterprise PMO organization, developing and implementing efficient PMO processes.Spotlight AccomplishmentSuccessfully launched cell tower backhaul project (417 cell towers in Tampa & Orlando) within only 9 months.

Tampa/St. Petersburg, Florida Area

• Solely in charge of managing the tracking system for all assets companywide (i.e. over 80 offices and 1,500 employees), using Peregrine software package while leading an internal team of 5 employees.• Maintained real-time data for all assets being transferred, received, shipped out, purchased, and leased.Spotlight Accomplishment Successfully managed return of 2,000+ nationwide PC’s & peripherals to the leasing vendor in only 2 months.

Greater New York City Area

• Presided over project team of 15 engineers (Cisco, client, and internal personnel) for Fortune 100 client.• Managed projects related to Internet Protocol Telephony (IPT) and Internet Protocol Contact Center (IPCC) solutions - in partnership with Cisco – for diverse clients throughout the Northeast Region.• Led 2 major & 7 minor projects (from inception through implementation); followed through with client training / support. Spotlight Accomplishment Successfully implemented Cisco IPT systems in 21 statewide locations (including a centrally located head-end IPT switch) for a Fortune 100 wireless client.

Saint Petersburg, Fl

• Managed projects related to process improvements across all departments, including Collections, Claims Processing, Check Authorization, Customer Care, and Client Services.• Produced User Acceptance Test Plans for each project and performed tests to ensure the acceptance of each project.• Project types; additions/deletions to in-house software products, web-based applications, and manual processes.Accomplishment: Led a project team devoted to exploring applicability of CRM applications.

Austin, Tx

• Managed the construction of a 10,000 sq. ft. data center and corresponding $7 million dollar construction budget in Houston, TX.• Principal involvement in the project management process of relocating 250 mid-range servers to the new data center.• Managed a $10.6 million dollar budget for the entire project.• Procurement, deployment, and tracking of all purchased assets for the project.• Sole responsibility for several individual server moves ranging in size from 5 to 12 servers over the course of one weekend.• Prime contact for the client.Accomplishment: Assisted in developing processes and practices for divisional PMO using a Lotus Notes database. Facilitated the construction of +1 data center within 4 months time.Project Manager/Facilities Dept. for FSG Division- Austin, TX• Managed 10 to 30 person project teams for new office set ups and office relocations throughout North America.• Managed the project management process working effectively with security, IT, facilities, and internal clients in accomplishing project objectives.• Established and maintained the end users’ requirements and managed their expectations.• Maintained real estate contracts on approximately 15 locations throughout the United States and Canada• Supervised office moves of 100 to 450 people and equipment• Developed and oversaw project budgets ranging from $500,000 to $2,000,000 per project• Assisted in the development and management of a $30,000,000 divisional budget.Accomplishment: Developed project management as an in-house discipline. Simultaneously managed 4 office relocations in Madison, WI; Indianapolis, IN; Stamford, CT; and Toronto, Canada.

Mba, Business

GPA 3.75

Pmp, Project Management

Bs, Business

Graduated cum laude