IT service requests for prisons. Fulfilling service tickets for computers, printers, hardware and software updates.Human Resources Supervisor 2021-2022 - Managed two HR Techs, Payroll Entries,Updates and Adjustments, Accts Payable, Staffing, Scheduling, Hiring/Recruiting, Time Entry, Facility Tours.Criminal Justice Hiring Specialist 2022-2023 - Coordinated Job Fairs to staff 12 prisons,Probation/Parole and Juvenile Justice facilities, Processing includes Criminal Background Checks, Previous employer interviews, completing interviewing questionnaires and testing. DIANA Testing and Personality Testing. Communicated with all criminal justice facility Wardens and Managers regarding the status of their recruits employment process. Maintained/Managed 40+ files each month. Served as the hiring/recruiting point of contact for all covered prisons/facilities.

• Submitted information for mental health patients to receive insurance coverage for services rendered• Scheduled and trained direct care personnel• Maintained progress of goals and standards• Conducted home visits based on client needs• Balanced company credit card and managed ACT team schedules• Uploaded and maintained medical documents• Supported ACT team with filing and document correction• Completed all necessary training and courses

• Investigated identity theft cases for clients and non-clients• Assisted law enforcement in apprehending and identifying suspects• Provided credit monitoring services to victims• Notified appropriate institutions of identity theft incidents• Processed various types of transactions• Delivered exceptional client experiences• Offered personalized products and services based on client needs• Trained new tellers on various programs

Responded to calls throughout the city promptly• -Wrote and submitted detailed reports• Assisted the Gang Task Force in helping youth• Supported team on patrol and volunteered to help the community . Co founder of the Hispanic Outreach Program. Active member of PAL program and community events