Tiffany Boyd Email and Phone Number

Detailed Information Technology Professional with 20+ years of experience supporting, designing, and enhancing web and windows claims software systems interfacing with in–house and third party policy, agent, and reporting systems. Utilized Program Management managing multiple projects. Creating and designing workflows. Proven success through testing defects and enhancements for multiple product releases. I have experience in monitoring log files, running queries and data mining for expressions. Exhibits the ability to learn and teach software functionality with an Agile approach to company and user community, adapt to constant change in a high priority- high pressure environment, and able to multitask as necessary. Ability to manage offshore staff, serves as a liaison between multiple levels of management and customers, as well as work independently or on a team. As a Certified Gallup Strengths Coach and Professional Counselor I facilitate coaching sessions in groups, with individuals on a one on one basis, face to face as well as in virtual sessions. I track progress and make recommendations and create developmental plans and track progress for all clients. I manage participants enrollment and track their progress as well as create maintenance plans for continuous improvement. I have the ability to serve all participants and all ethnicities due to global interactions and previous experience. I am able to read, speak and communicate in Spanish and German.