•Led day-to-day operations for one the most profitable branches in the area•Oversaw vehicle cleanliness and maintenance for a fleet of 230 cars•Simultaneously managed ~225 active rental customers. Called every customer the day after they picked up their car to ensure they were pleased with their vehicle•Achieved profit increase per vehicle by implementing several cost controls:o Underwriting and thoroughly qualifying customerso Reported all undocumented vehicle damageo Coached the sales team on how to upsell customers•Developed 8 corporate accounts, including Skyscraper Music and Perfecting Faith Church, by building relationships with each stakeholder and going above and beyond with customer service•Partnered with law enforcement to reclaim missing or stolen vehicles by reporting and filing paperwork on time, saving thousands of dollars•Hired multiple Service Agents and partnered with HR and the Branch Manager on interviews•Directed morning team meetings as well as 1:1 touch base sessions with 5 employees•Conducted career goal setting sessions and performance development meetings with employees•Successfully assisted in the internal mobility and promotion of 5 employees, including 2 assistant managers, an insurance rep, a vehicle repair and an airport program lead