- Helped build a successful company from the ground up.- CenturyLink/Lumen expert hired by Lumen to support customers.- Support all Carriers AT&T, Spectrum, Comcast, etc… Review customer telecommunication records and create an inventory to review with the client to find potential savings and possible migration to newertechnologies with lower cost.- Set up customer's new network design, and manage existing Telecommunication services.- Perform well in a fast paced high stress environment.- Manage several Government accounts, and multi location accounts.- On-going training to be up to speed on new technology, processes, and ordering systems including Salesforce, and all Channel Partner programs.- Highly qualified in POTS, PRI, DSS, Long Distance, SIP, Internet Services.- Boosted sales numbers with proactive account servicing and diligent relationship-building.- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.We are a boutique IT and Telecom agency that specializes in RESULTS for All types and sizes of business. Our motto is "Communications made Easy" and that's what we do. We assess, plan, implement and find efficiencies of scale for business' wanting to grow exponentially by using New, Modern technology with a fraction of the cost. The Best part is our "White Glove" customer service After the sale with ongoing monitoring of billing, changes and making sure that your bill stays consistent and competitive.

- Qwest/CenturyLink expert hired by Qwest to support customers. - Provide a bill review for existing services and provide a new network design to improve efficiency, upgrade services, reduce the price, and help with billing, and repair issues.- Built successful customer and partner relationships through being an advocate for their telecommunication needs.- Became a trusted partner with my integrity, trust, professionalism and on-going support.- Responsible for on-going account management and up-selling services.- Recognized as a leader in account support.- Helped train new employees on ordering systems, and processes.

- Worked in an incoming call center to support small business accounts.- Address customer needs and ensure they have a good experience.- Help maintain existing POTS, DSL, ISND, PRI, DSS, Internet, and long distance accounts by offering exceptional customer service, help resolve repair issues, billing issues, and submit change orders to existing service.- Review existing services and offer new products and extend contract terms.- Expected to meet a monthly sales quota that I met or exceeded every month.- Responsible for on-going account management and up-selling services.- Highly qualified skills in communication, patience, empathy, and technical knowledge