Departmental management of Accounts Receivables. Supervise staff of A/R clerks providing training, monitoring productivity, enhancing processes as necessary, and reporting results. • Serve as a liaison between Accounting, Marketing, Sales, Legal, and Operations depts • Develop and maintain effective business relationships with clients • Assess collections, billing, and cash flow procedures and implementing changes• Prepare departmental reports as periodically scheduled and/or requested• Accounting management including:o General Ledger reconciliation and analysiso Manage cash application ensuring all cash receipts are applied properlyo Analyze billing, bad debt, and post production overheado Post periodical account transactions and EFT/ACH paymentso Prepare and run daily/weekly check runso Facilitate external auditso Manage system payment and profiles including vendor payment setup, coding vendor invoices, and accounts payable invoices

Provide accounting support including the accounts payable desk, general ledger accounting, and account reconciliation.• Provide timely and accurate payment processing by processing accounts payable checks• Input credit and debits to the accounting system in support of the payables work• Develop and maintain reports and files on the Accounts Payable processing• Input general ledger entries for account changes• Develop and maintain reports and files on asset and liability account balances• Develop and maintain regular reports via the company’s accounting system

Office Manager (promoted) Day-to-Day management of office staff of 27 including dental hygienists, accounting personnel, insurance specialists, and treatment coordinators. • Establish staff schedules, allocation of staff, and assure effective patient care• Train and rotate office staff through various administrative and customer facing duties• Evaluate staff performance • Motivate, discipline, and resolve employee conflicts• Oversee daily accounting activity including deposits and reconciliation of charges • Negotiate financial contracts related to general and orthodontia • Work with senior management to develop, implement, and monitor effective programs• Continually and proactively discover inefficiencies and solutions for cost-savings• Assure staff meet deadlines on internal projects• Oversee inventory and ordering of office supplies Insurance Specialist (promoted)Manage all dental claim and payment options: financing, supplemental, capitation• Perform audits of patient accounts to ensure accuracy and timely payment• Contact patients regarding delinquent accounts and arrange payment schedules• Follow up on insurance billing complaints and questions• Perform reconciliation on refund accounts and process refund checks• Ensure proper reimbursement of claims, reporting any issues or payor trends • Prepare write-off requests with appropriate documentation• Process insurance/patient correspondence including denial follow-up as appropriateOrthodontic Treatment CoordinatorManage and coordinate all aspects of orthodontic treatment for 21 chair orthodontic dental office• Discuss treatment options and establish treatment schedules• Monitor each patient’s progress to ensure completion of dental treatment plan• Manage consultation reports and progress• Ensure all forms for acceptance have been submitted and patients have been notified of status and their financial responsibilities after insurance verification