Tiffany Coleman Email and Phone Number

Manage HR personnel and human resource activities for a fulfillment center with a population of 800 team members including training, development, benefits, Human Resource information systems, and employee relations. Direct leadership over 2 HR coordinators and partnership with managers and supervisors to directly engage with 800 team members. Direct professional supervisory personnel with set expectations and process improvement to measure attendance and attrition week over week.• Designed succession plans for key talents and key job positions that was adopted across the network.• Designed and implemented recruitment planning programs intended on hiring the best candidates to prevent employee turnover, resulting in managing hiring costs and reducing resource efforts.• Created employee development program that includes classes on interviewing and resume writing that resulted in a 3% lower turnover rate within one month’s time. • Analyzed attendance and attrition data week over week that led to the development of a network wide engagement program that then resulted in lowering attrition by another 1.6%• Actively identified gaps in labor planning, then proposed and implemented changes necessary to cover risks to the business.• Built a strong business relationship with all levels of management to ensure trust between all related business partners.• Conducted new hire orientations and trained employees on HR related policies to ensure team members have everything they need to be successful.• Maintained employee records to include training sessions, evaluations, new employee data, data changes and terminations.• Participated in employee relations, facilitated open employee communication, and assisted in the investigation of employee complaints or concerns.

Manage communications to associates on any HR related policies within a logistics based facility to ensure consistency and customer trust with direct responsibility for driving down attrition and engaging 16 operational supervisors and 1500+ associates both full time and seasonal in a fast pace environment.• Provided advice, information, and guidance to managers, employees and other stakeholders on the administrative and documentation requirements of legislation, policies and procedures relating to HR functions.• Maintained payroll information by collecting, calculating, and entering data while also providing payroll information by answering questions and requests, keeping in compliance with company policy and procedures.• Conducted orientation tours and presentations, hosted hiring events, processed I9 and administered and analyzed on the job training, while maintaining open communication and trust with managers and other company personnel.• Managed complex employee relations, working with both personal and cultural differences to promote a positive and safe work environment.• Formed and carried out ideas centered around direct feedback on how best to engage with our associates to better understand our attrition rates and how to improve our overall attendance.• Drove HR process improvement through trial and error, strategic meetings with the HR team, and operational input to ensure we provided the best possible customer experience.• Dived into the administrative aspects of HR to give us a bigger picture of the metrics that affect us as a site such as roster health, attendance, and engagement.• HR systems experience include but not limited to My Time, Actuate, Salesforce, and Hire Right.