Tiffany Daniels Email and Phone Number

Result-oriented Account Manager with a proven track record of driving company growth and fostering strong client relationships. Adept at connecting IT Decision Makers with strategic partners, value-added resellers, and distributors across the U.S. and Canada. Demonstrates ability to engage and communicate effectively with IT Leaders through various channels, including calls, emails, and LinkedIn. Skilled in identifying and qualifying prospects, setting up discovery calls, and managing a book of business with 300+ contacts. Consistently meets and exceeds monthly goals, achieving a minimum of 35 discovery calls per month.

Developed and maintained strong relationships with mortgage brokers, business owners, and realtors nationwide. Assisted clients with credit restoration for new home acquisitions, refinancing, and business start-ups. Acquired fresh leads and interacted with existing customers to increase sales, resulting in over $1.5 million in new business acquisition annually and top 5 retention. Ranked #3 company-wide and achieved the highest number of closed homes as manager year-to-date.

Managed a sales team of 15 Business Development Associates (BDA's) in uncovering sales opportunities for Fortune 500 clients. Actively developed B2B relationships in the technology and communications industries. Exceeded sales and quality goals, achieving Platinum status, and earning year-end company cruises for exceptional performance. Oversaw a staff of 25 quality assurance coaches. Evaluated department processes and recommended process and product improvements. Handled customer complaints and resolutions. Monitored calls and played an instrumental role in implementing the quality management system. Reviewed and prepared quality recorded calls for client delivery. Maintained corrective and preventative action processes.

Consistently exceeded sales goals by selling AMEX financial solutions to business customers. Built a healthy pipeline using effective dialogue to uncover customer needs and establish long-term relationships. Established large volume accounts with excellent retention and loyalty through outstanding rapport with key corporate decision makers. Assisted in employee acquisition through the PRC Hiring Achievers Program and provided official quality monitored calls for AMEX training purposes.