Managed and overseen Lease Administration for full-scope Client (Prudential) including, but not limited to,• Sole Landlord point of contact for over 150 locations• Company trainer for Prudential related processes including Lease Abstraction, Accounts Payable, Monthly Reporting and Preliminary Audit Analysis• Created extensive Standard of Procedure Manual (SOP)• Created flowcharts for specific processes such as lease abstraction, invoice review, accounts receivable, operating expense review• Accounts payable• Processed monthly rent roll and ensure accuracy of dates and dollars ​​ • Completed Preliminary Audit Analysis (PAA) for the Operating Expenses (Opex)/Real Estate Taxes (RET) to include thorough review of expenses being passed thru to the client are allowable per the Lease Agreement (i.e. base year, caps, pro-rata share, expense stops), identifying discrepancies, notifying Landlord of such and submitting for payment once resolved• Reviewed and reconciled monthly statements/invoices• Monthly/Quarterly reporting • Responsible for completing Metrics report to measure the success of Cushman and Wakefield’s performance for Prudential• Assisted in developing and implementing Key Performance Indicators (KPI)• Lease abstracting • Quality review of lease abstracts• Estoppel Review • Maintained lease files and ensured the company’s privacy policies regarding such were strictly adhered to• Obtained Certificates of Insurance from approved vendors and maintained such to ensure the certificates did not expire

Managed all aspects of over 250,000 square feet of Office and Retail Properties including, but not limited to,• Physical plant management (facility management) • Conducted property inspections on monthly basis and as needed • Vendor relations to include review of Requests for Proposal (RFP’s), bidding, accurate billing and scheduling of work to be completed ​ • Accounts payable/receivable• Preparation and control of Operating/Capital Expense (OPEX) budget• Prepared annual taxes and submitted for payment• Reconciliation of monthly bank statements• Prepared monthly/quarterly/yearly Operating Expense (OPEX)/Real Estate Taxes (RET) statements for tenants• Reconciliation of tenant rent ledgers• Lease administration to include review of lease documents, abstraction and file management• Space planning to include meeting with tenant to discuss space build-outs, planning and design • Capital improvement planning to provide recommendations on items needing replacement and/or upgrades to property; receiving competitive bids for work to be completed, selecting quality companies to perform said work and oversees the follow thru of said work• Maintained tenant/vendor files• Obtained Certificates of Insurance (COI) from approved vendors and maintained such to ensure the certificates did not expire• Tenant retention • Marketing to include extensive review of target markets and demographics using CCIM website (review demographics, income, mass postcard mailing) • Monthly reporting to include Financial, Rent-Roll, Variance, Capital Expenditures, Tenant Improvement Draws and Abstraction• Implemented maintenance program including preventative maintenance, energy management, life safety, compliance with OSHA and ADA standards• Ensured observance of safety regulations