• Defined the role of Product Analyst at Salad and Go by setting up standard methods of communication to bring Analytics into a project, hosting bi-weekly backlog grooming sessions, and designing solutions with the Product Managers on my team• Developed Tableau Dashboards to assess the performance of 2 different pilot programs around increasing speed and accuracy of our products to our stores and customers that will be used to determine success rate of our products• Created Tableau Server Development Standards and QA Process for all developers across the company to utilize

• Built and maintained data translation models for Enterprise-wide migration from Raiser's Edge to Salesforce products• Designed and coded automated Python script to build Excel tools for each chapter to populate necessary manual translations• Engineered ad-hoc data visualizations with Power BI to assist with data cleansing opportunities• Stewarded relationships with all 59 chapters and our National Office through frequent Office Hours and touchpoints to support our translations as well as answering questions related to our migration

• Automated three manual Enterprise-wide reports in Power BI, saving the team 20+ hours each quarter, bringing near real-time data to users, and eliminating human error• Created new Reporting Process for the team that increased efficiency and encouraged continuous improvement as well as communication at every touch point• Designed and implemented Skill Sharing program for our team members to help one another upskill in various verticals within the Make-A-Wish environment• Facilitated Business Intelligence community across all 59 chapters & the National Office

• Created automated tool using Python and the Google Sheets API which provides a centralized way for leaders in the Inspection Centers to communicate status updates regarding aging vehicles and improve cycle time• Built top KPIs Tableau dashboard for most crucial Inspection Center metrics which provides high level visibility over trends; curated with the end-users in mind, to have a seamless and friendly experience despite using data from multiple front-end systems coming from different sources• Generating mission critical tools and reporting for launch of new front-end system

• Automated ETL process with Python and SQL and created interactive map in Tableau to display closed rental locations due to COVID-19• Uncovered over $20M in revenue leakage on rental adjustments & developed tools for field management to audit their locations & solve big opportunities• Developed automated process to cancel fraudulent reservations• Created ad hoc reporting for fraud investigations by Internal Audit, Finance, Operations and Compliance teams

• Defined the role of the Revenue Integrity Analyst and established credibility of the team's accomplishments with stakeholders and senior management• Implemented tools to provide visibility into revenue leakage opportunities including but not limited to Discount and Rental Certificate Misuse• Spearheaded inter-departmental investigations to reduce revenue leakage (discovered over $30M in employee-related suspicious behavior)

• Partnered with field management to meet revenue goals (increased 9% YoY)• Created tools and reporting to streamline daily processes of analysts• Taught Advanced Excel classes to the team to encourage technical growth

• Rolled out reporting that solved for lost utilization opportunities• Established standard operating procedures for the team

• Fostered relationships with third-party partners and launched external campaigns• Designed reporting to measure revenue gains and campaign successes• Created and maintained campaign-specific landing web pages

•Studied all major cruise lines extensively •Developed salesmanship skills while creating an unforgettable personalized experience for the client•Continued my education through the Signature Travel Network

•Fostered a safe work environment for guests and co-workers •Provided an immersive experience for guests and solved situations with a positiveattitude •Held myself to a high standard of guest service and did whatever I could to ensure guest happiness