• Explained to builders/members, homeowners, and other real estate professionals the responsibilities and obligations under the home warranty. • Utilized extensive attention to detail and data entry accuracy to ensure compliance requirements and risk analysis are reviewed. • Proficiently used Microsoft Office programs to organize, present, distribute and communicate data to collaborate with other departments.

● Completed Supervisor and grievance callbacks to consumers with complex or escalated concerns● Handled and maintained confidentiality of consumer SPII while creating consumer profiles. Processed consumer report disputes with great adherence to meet strict deadlines for research and distribution of resolution letters. ● Educated consumers on Risk Assessment as relates to credit management, insurance risk, and public records.

Assist patients with appointment setting with Mental Health providers within the electronic health record (EPIC). Advocate and communicate medical concerns or questions with providers on behalf of patients. Utilize Microsoft Office programs to be up to date and communicate about process changes and deliver pertinent information. ● Accurately scheduled patient health appointments using various computer programs where attention to detail was required. ● Advocated for patients with a variety of needs. Communicated professionally and effectively with Doctors and Nurses for resolution of complex patient concerns. ● Created a process improvement workflow via Microsoft OneNote for department scheduling guidelines. Resource was vetted as a daily team job aide for its ability to increase provider scheduling accuracy and decrease call handle time.

Assist patients with scheduling Primary and Specialty Department medical appointments accurately. Advocate and communicate to appropriate Nurse, Doctor, or staff on behalf of patient.

Quality review of customer interactions with Claim Associates. Ensure accuracy of call handling and loss intake process for home and auto losses. Provide effective feedback on professionalism, customer service, and adherence to claims procedures.

Assist customers at the initial point contact of reporting an auto loss. Responsible for gathering info and completing activities to prep claim for proper routing.

Conducted comprehensive assessments of representative interactions, ensuring adherence to quality standards andproviding targeted feedback for performance enhancement.• Facilitated training sessions on the utilization of the Confluence knowledge base, empowering representatives withthe resources necessary for effective customer engagement.

Receive and de-escalate customer support matters via phone, chat, or email with clients in cell phone service, financial card services , and gaming subscription services. Monitor live agent calls against client operation procedures and guidelines. During ramp up or peak season, take and resolve customer account maintenance calls.

Sales, work with variety of customers providing seasonal fashion advice, POS, training of new hires, assist AM with opening and close out tasks for the sales day.