Tiffany E. Moore Email & Phone Number

United States

Provide L&D consultation and facilitate onboarding programs to Brokers and Planholders. Conduct ongoing training needs analyses and develop training solutions utilizing various delivery methods and assess the effectiveness of the solutions.

United States

Responsible for project managing the transition of new group business in addition to new lines of coverage with 1,000 or more eligible employees.

Plano, Texas

Act as a designated Field resource to support Sales Executives and Key Account Managers in the 1,000+ market.

Dallas/Fort Worth Area And Virtual

I offer a range of services, including life and wellness coaching, self-love coaching and care-giving consulting. I know that the transformative power of coaching that guides you towards personal growth and self-acceptance adds to a fulfilling life.

Greater Atlanta Area

I perform and deliver on routine and non-routine assignments for my assigned area(s) of responsibility independently in accordance within established guidelines. I am responsible for processing quotes and pre-qualification of new business. I'm aligned to support specific regions and provides support to sales and administrative functions across the business, as needed. My duties included but not limited to:•Calculates and formats census data for input into the Quote Engine System. •Communicates and obtains from brokers any needed information such as rate verification, experience, census and other missing materials. •Communicates and provides a diverse range of information to brokers and clients on LFG service model, policies and procedures. •Communicates with multiple business areas demonstrating flexibility and responsiveness to deliver on customer needs. •Develops a comprehensive understanding of product information and guidelines to support brokers with general questions. •Follows up and confers with internal stakeholders to support marketing representatives. •Prequalifies potential new business by reviewing and entering information on appropriate system and reviewing underwriting guidelines while maintaining accuracy and quality. •Processes increasingly complex quotes and provides brokers with proposals after applying appropriate quoting parameters, pricing and discounting in accordance with established procedures and guidelines. •Provides additional support as needed with the sales office and across the enterprise. •Provides customer service at every touchpoint when greeting and interacting with internal and external customers in person, email and via the telephone in a professional courteous and helpful manner. •Reviews request for quotes and other pertinent materials submitted by brokers for completeness and accuracy.

World Wide Web

I’m a daughter who has a heart that cares about care giving. For 12 years as a care giver I’ve learned invaluable information that many people have reached out to me with questions, how to’s, and what if’s about care giving. So I thought, how about I create a blog to share with others my adventures, feelings, stories, helpful hints and best practices of what I found useful through my own trials and errors. Now, sit back, relax and enjoy as I tell my story as a care giver.WWW.carerchronicles.com

Dallas/Fort Worth Area

Provided direct support to the Account Executive’s (AE’s) to enhance prospect activity, developed participation strategies and achieve a successful Request for Proposal (RFP) and finalist presentation outcomes. Worked directly with MetLife Proposal unit and Brokers by responding to Broker questions and attending strategic meetings to complete RFP’s by deadline dates. Created implementation binders and provided support during the implementation process by coordinating and participating in internal meetings. Created prospecting reports and collaborated with AE’s on strategic planning of new business and the addition of MetLife product lines to existing clients. Willingness to assist on special assignments and projects as needed.

Dallas/Fort Worth Area

Overall accountability for the day-to-day administration of multiple National Accounts clients, including: responded to client requests and lead projects, provided clients with alternative solutions to requests and can identify possible plan design alternatives. Act as a liaison between the client and internal MetLife teams. I collaborated with client’s Third Party Administrator (TPA) to assist with problem resolution and trouble shooting. Provided exceptional customer service to ongoing customer delivery and client satisfaction. Coordinated and facilitated client meetings, in person or via conference call and prepared materials, agendas and presentations. Participated in the strategic planning process with the TPA’s, broker and client. Partnered with the financial team in completion of client reports; analyzing results and identifying trends. Lead and coordinated implementation of new clients and the addition of MetLife product lines to existing clients. Assisted in facilitating the execution of contracts to ensure compliance. Offered training and mentoring to new hires and experienced team members. Willingness to assist on special assignments and projects as needed. Traveled as needed.

Ensured safety procedures and requirements to customers on board domestic and international flights. I offered scheduled food and beverage services, in-flight entertainment and duty-free sales to customers. Identified and responded to customers’ needs while conveying a friendly, courteous and warm disposition. Personal flight attendant on high profile chartered flights for the National Basketball Association.