Tiffany Ealey Email & Phone Number

Sandy Springs, GA

• Developed strong relationships with long term guests and created new methods of procedure utilized by fellow concierges
• Accomplished excellent customer service
• Handled cash/credit payments and performed assigned deposit
• Assisted in training new concierges on job responsibilities, guest interactions and procedures
• Served as role model and leader to staff
• Maintained high degree of organization while handling multiple requests and inquiries

Atlanta GA

• Managed assigned accounts, achieved revenue growth
• Provided assistance with billing, troubleshooting and sales
• Handled a large volume of inbound calls and route appropriately
• Assisted the collections and payment plan team
• Effective communication with staff/management to ensure quality of work
• Create shipping orders and packing lists

Atlanta GA

• Followed established scripts and job aids when assisting customers
• Maintained a high volume workload within a fast paced environment
• Assisted customers and provided cash for car offers
• Escalated any complex issues to upper management
• Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgement
• Participated in monthly staff meetings and training sessions

Associates, Business Management

Associate'S Degree, Business Management

Graduated