Maintain the relationships between Independent and Private Schools and the teachers and tutors who instruct the students. I work to expand Bespoke’s presence in extracurricular involvement and identify opportunities to advance students’ abilities during the school year and the summer by coordinating class programs. Provide recommendations to students based on ACT/SAT Diagnostic, PSAT, and ACT tests and offer phone consultations to school families. Support teachers when students, classes, or school administrators have particular needs. Troubleshoot parent concerns during classes, and serve as the liaison between teachers and parents as necessary.

I am responsible for developing and managing customized educational programs tailored to meet the unique needs and goals of our clientele. This role combines curriculum design, team leadership, and client engagement to ensure the delivery of high-quality, personalized learning experiences.

Assists the Mock Testing Director in parental customer service, mock testing preparation, and overall mock testing strategy. Serve as liaison between mock tests (ACT, SAT, ISEE, SHSAT, SSAT) and families throughout students' educational journey. Provide support while cultivating and facilitating a holistic experience for all Bespoke families. Monitor session rosters; review form code assignments and accommodations. Where appropriate, resolve discrepancies and aforementioned concerns by contacting clients and staff. Analyze post-session proctor entries and resolve outstanding testing issues. Train new hires on proctor protocols and guidelines around system technicalities and online testing platform.

Coordinated mock testing sessions for Bespoke families. Assisted with client phone calls and emails to help families navigate through the high school and college placement test process. Managed administrative tasks such as session roster preparation, testing review, score reports, general mock test information, accommodations, and registration calls.

Supervised and proctored the timing of mock testing sessions in a structured environment. Prepared students and parents with specific guidelines of the office and their mock tests. Managed the waiting area as students entered the office. Conducted check-in process: greeted clients, took attendance and notated any irregularities. Ensured that each student had the proper set of resources to exceed at their mock test, including testing materials and equipment. Delivered testing instructions to the students before the start of the session. Monitored students, observed any inappropriate behavior, and anticipated their needs. Announced and displayed the current section, its duration, and when it ends for each test. Kept track of timing and gave reminders throughout the entire test.

As an Administrative associate my responsibilities strongly focused on OASAS (Office of Alcohol and Substance Abuse Services) duties, which included: compliance, PAS admission and discharge forms, utilization reviews, course credit and certificate creation, monthly census form processing, and monthly data reporting. My other responsibilities included but were not limited to: volunteer recruitment and supervision, monitoring spreadsheets, front desk reception for four hours daily, directing clients to appropriate groups and clinicians, IT/equipment, and assisting the Executive and Clinical Directors with any needs.

Provided consultation on dating profile strategies for each online dating site and online dating app specific to clients. Offered one-on-one weekly coaching on how to best utilize the dating site/app.

As a Database Researcher for a high end executive head hunter company, I researched executive and non- executive director potentials for employment in senior management positions. As the fill-in receptionist, I assisted the CEO in arranging meetings and interviews, organizing: meetings an meeting rooms, mail deliveries, all com- pany documents, and databases.

I began at Lifeskills solely as the medical records personnel. My duties included: Filing and maintaining all medical record charts, organizing discharged client charts and chart room, logging missing documents, replenishing admission packets and preparing the charts for audit. I eventually transitioned into an administrative assistant position. As an administrative assistant I interacted with all clients, vendors, and visitors.,answered telephone inquiries, oversaw all office supply and equipment inventory, created and modified documents, and performed any general clerical duties assigned by the executive director.