Tiffany Gray Email and Phone Number

Program/Project Manager leading and managing large projects across multiple sites and locationsExperience in retail environmentsDemonstrated experience in managing multiple third parties; crisis management; application of project management methodology and excellent oral and written communication skillsPlanned and directed the implementation of approved projects across multiple IM functional areas (including infrastructure) and Business domainsExecuted specified systems development plans by creating strategies to design, develop and implement coordinated enterprise wide business and system solutions within existing or planned systems architectureDelivered planned benefit based on sponsor agreement with a commitment to cost, quality and milestone(s) achievementEnsure successful implementation/rollout of programs and initiatives. Measure results and adjust/improve as neededLead and inspired the Project delivery teams and establish a high performance, service oriented culture that enables the operating unit/Ahold to drive sales growth and productivity performance across the organizationDrove the Ahold IT Agenda and Priorities, encourage people to engage with retail business process and think about how IT can be used to make Ahold more competitiveImplemented the Ahold standards of performance and talent development & management, recognize great performance, coach constructively on under-performanceUsed the insights from the engagement survey to inspire and motivate our people, in the short term focus on leading by example, embracing diversity and explaining the reasons for changeDelivered a detailed project plan that is agreed upon with stakeholders, adhering to Ahold methodology and standardsSchedules the work within the time, budget and quality constraints and document assumptions and risksDeveloped project plan and obtain stakeholder agreement as well as project business case in alignment with the Business Analyst and involved vendors/suppliers

• Worked in a fast paced, high-pressure environment• Managed multiple simultaneous projects by applying critical thinking to prioritize the increasing workload • Concurrently managed multiple budgets and Budget Line Items (BLIs).• Generated customer cost projections while providing proactive quality service to customers and CINTELCO personnel• Gathered and coordinated customer requirements to facilitate the preparation of annual and special project Service Level Agreements (SLA)• Proactively monitored SLA burn rates to ensure adequate funding• Process analysis and improvement• Prepared and coordinated SLA amendments with customer• Reviewed customers’ monthly billing statements• Monitored the account databases and took appropriate action to resolve issues• Briefed customer on new products and services• Worked closely with Finance Officers when preparing and analyzing SLAs or customer billing statements• Ensured that names of Customer Ordering Reps and Billing Points of Contact were current• Delivered detailed project plans based on requirements from stakeholders and obtained stakeholders agreements• Utilized project plan and scope to generate Work Breakdown Schedules (WBS).• Developed and utilized WBS for organization and project staffing• Managed work schedules to ensure program is on time, with budget and scope• Setup and monitored QA requirements, milestones and deliverables• Worked with stakeholders to mitigate any risks and issues• Managed program deliverables meeting or exceeding stakeholders expectations• Continuously worked with stakeholders through change management to deliver agreed upon solutions and results• Managed the delivery of multiple simultaneous projects within a large scale Government IT Business• Managed outside suppliers to ensure that equipment was delivered according to contractual agreements• Performed analysis of costs to prevent cost overruns and keep Total Cost of ownership at it’s lowest level

• Effectively developed and manage plans to achieve ISO 9000/9001 and 27001 as well as CMM Level 3certifications• Proven leader and mentor to Program Managers and Team Leaders• Collaborated with the President and CEO and other senior leaders to execute organizational strategic plan• Lead business unit in creating and establishing repeatable best business practices to drive the company vision• Increased revenue by $4.5M• Experience with ERP systems and planning• Full budget responsibility to include forecasting, developing, P&L and managing budgets• Leading the day-to-day activities by providing vision, strategic thinking and leadership with the aim of promoting future growth• Implemented HR process and procedure management to effectively utilize HR staff and recruiters • Plan, schedule, and track project deliverables and milestones using Microsoft Project• Lead project meetings with a broad cross functional team to communicate the status of various projects, discuss issues/risks, and understand the impact of any changes to business requirements• Developed risk management plans and mitigation• Develop the project’s key objectives, scope, success criteria and communicate them effectively across the project team• Manage projects resources from other groups and/or 3rd parties in a matrix environment• Ensure projects are delivered on-time/on-budget and exceeding stakeholders expectations• Communicate formally and informally through existing forums to stakeholders at all levels, including senior management• Provided expertise for overall execution of business area programs and projects: achieving department goals and program cost, schedule and technical milestones• Managed program deliverables meeting or exceeding stakeholders expectations• Continuously worked with stakeholders through change management to deliver agreed upon solutions and results• Managed the delivery of multiple simultaneous projects within a large scale Government IT Business

• Worked in collaboration with the CEO and other senior leaders of BlueWater to head up and establish a new division in support of the Intelligence Community to support their mission• Instrumental in setting a strategic plan and marketing the capabilities of BlueWater to the customer, this lead to the full establishment of the National Intelligence Division within the company • Serve as the strategic market area expert across the intelligence industry in both Virginia and Maryland • Developed a trusted relationship within all levels of customer's organization to include facilitating opportunity identification, marketing BlueWaters's full range of corporate capabilities and facilitating industry relationships• Increased revenue by $5M• Possess a sound understanding of Project Management Frameworks and PMBOK standards• Lead the day-to-day activities by providing vision, strategic thinking and leadership with the aim of promoting future growth.• Participate in strategic plan development with the Executive Board and Sr. Management.• Manage all aspects of large projects for the restive lines of business from inception/concept through delivery/closure• Lead project in a transparent and productive way, applying standard project management practice• Plan, schedule, and track project deliverables and milestones using Microsoft Project• Lead project meetings with a broad cross functional team to communicate the status of various projects, discuss issues/risks, and understand the impact of any changes to business requirements• Develop the project’s key objectives, scope, success criteria and communicate them effectively across the project team• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion• Manage projects resources from other groups and/or 3rd parties in a matrix environment

• Increased revenue by $40M• Program use of PMI and PMP methodologies to include Project Management Frameworks and PMBOK standards• Managed programs from 1 to 200+ FTE• Proposal Manager, Leader and Editor for technical volumes• Responsible for program P&L• Managed budgets from $200k to $500 million• Reviewed, coordinated and executed program-wide strategies, policies, standards, technical program analysis, budget requirements and administrative requirements. • Managed multiple programs simultaneously• Developed and enhanced high level briefings for executive-level and stakeholders • Managed all aspects of large projects for the restive lines of business from inception/concept through delivery/closure• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion• Managed projects resources from other groups and/or 3rd parties in a matrix environment• Ensured projects are delivered on-time/on-budget and exceeding stakeholders expectations• Communicated formally and informally through existing forums to stakeholders at all levels, including senior management• Provided resource allocation, life cycle costs and schedule verification • Provided risk and issue analysis reviews and provided mitigation strategies• Ability to negotiate and lead in a multitude of environments

• Account/Project Management for various National Intelligence work in Northern Virginia• PMP Certified• Responsible for program P&L• Forecasted, developed and managed budgets (+/- 2%)• Managed budgets totaling $25.5 million• Ensured that all projects are on time within budget and within scope, maintain project financials• Maintained a level of effort within a 3% swing value• Provided liaison for Keane to the client management and onsite Keane personnel• Ensured project milestones are met• Responsible for Interviewing and hiring new personnel, planned training schedules for all employees• Met monthly with upper management for a project review• Provided leadership and support on new proposal efforts• Provided Stakeholder management

• Centralized non-core work into new shared services operating known through-out the Agency as the Network Management Center• Provided program oversight of facility and equipment upgrades from analog to digital technology • Responsible for ensuring multi-vendor cooperation and continuity across multiple platforms, including areas such as SATCOM links, T-1s, switch install and maintenance, patch panels, wire closets, powers racks and filters and a vast array of Cisco and other equipment for IT related services• In charge of the first VoIP service from various locations (CONUS and OCONUS) into the WMA• Instrumental leader in feasibility studies and testing of new technologies which lead to the implementation of raised flooring for new construction as well as existing office spaces, use of blade technology in racks and eventual equipment upgrades, this program consisted of 75 staff employees and 200+ contractors world-wide• Worked with InteCom as well as Avaya technologies