Tiffany Hilliard Email and Phone Number

In my role as Measurement Consultant and Team Project Manager, I led the automation of data cleansing processes and spearheaded new integration strategies that enhanced metrics and provided more insightful analysis across the organization. I directed cross-functional teams to develop dashboards, data processes, and reporting systems, ensuring consistency, accuracy, and alignment with strategic business objectives. As a champion of Power Automate, I mentored colleagues, driving significant improvements in operational efficiency and process optimization. Additionally, I designed and implemented a streamlined project prioritization system using Microsoft Planner, automating workflows and improving both project management and team accountability. My strategic oversight in resolving data-related challenges and ensuring data integrity further solidified my leadership in this space. Key achievements included transforming claims knowledge management processes, significantly reducing response times and boosting overall efficiency, while implementing automated workflows that minimized manual tasks and enhanced team performance.

As a Knowledge Management Specialist and Data Analytics Audit-Analyst, I led initiatives to compile, clean, and analyze complex data, delivering strategic insights that guided business initiative evaluations for management. I spearheaded the development and automation of workflows using Power Automate, streamlining knowledge management processes and driving greater project management optimization. By designing and implementing SharePoint dashboards and Tableau reports, I empowered users to easily track project statuses while providing leadership with enhanced visibility and actionable insights. Additionally, I led the integration of knowledge base systems and reporting tools, using Power BI to craft a cohesive, data-driven narrative that supported informed decision-making at the leadership level. Among my key achievements, I successfully automated 70% of knowledge management processes, freeing up valuable time for project management and data analysis. I also migrated knowledge bases, reducing data silos and improving access to essential information across the organization.

As a Senior Individual Risk Assistant and Workflow Coordinator, I drove profitability and enhanced the customer experience by leading trend analysis and workflow forecasting initiatives that informed strategic decision-making. I led the development and optimization of workflow distribution processes, utilizing automation technology to streamline operations and boost overall efficiency. By directing cross-functional teams, I successfully simplified and standardized workflow processes across multiple state sites, ensuring operational consistency and scalability. Among my key achievements, I championed over 15 Root Cause Problem Solving (RCPS) initiatives, providing leadership with actionable recommendations that drove organizational improvement. Additionally, I spearheaded the development of a web-based workflow distribution system, transforming manual processes into seamless, automated operations that significantly enhanced overall efficiency across the organization.