• Lead team using Coach to Grow fundamentals, fostering growth and cohesion within the team dynamic.• Support team to exceed $51M revenue, ensuring alignment with company objectives and surpassing expectations.• Organize joint rides, breakfast meetings, and 1:1s to bolster team performance and company objectives.• Mentor and coach both team collectively and individuals to enhance skill sets and professional development.• Aid team in addressing customer concerns promptly and effectively, prioritizing customer satisfaction.• Coordinate with company divisions to ensure exceptional shipping experience for customers, optimizing operational efficiency.Key Accomplishments o Achieved 20% increase in team productivity by implementing targeted coaching strategies and fostering collaboration.o Successfully exceeded revenue targets by 15%, driving team efforts and aligning strategies with company goals.

• Crafted customer-centric growth plans, aligning FedEx solutions with client needs to drive sustainable business development.• Generated leads through strategic cold calling, industry engagement, and leveraging customer referrals for enhanced outreach.• Optimized processes by collaborating with internal teams, leveraging resources to drive efficiency and improve workflow. • Offered mentorship to new and existing employees, fostering professional growth and enhancing team performance.• Collaborated with company divisions to ensure seamless shipping experiences, prioritizing customer satisfaction and operational excellence.Key Accomplishments o Cultivated $5M business from 70+ accounts, exceeding company goals with tailored strategies and exceptional service.o Implemented customer-centric strategies, resulting in 30% revenue growth and enhanced client satisfaction.

• Consulted clients to align FedEx solutions with business needs, ensuring optimal outcomes and customer satisfaction.• Generated leads via Jigsaw, field visits, and referrals, expanding client base through targeted engagement strategies.• Led cross-divisional coordination for seamless shipping experiences, prioritizing customer satisfaction and operational efficiency.• Spearheaded mentor program, guiding new employees to success and fostering a culture of continuous learning.Key Accomplishmentso Nurtured $2M business from 500+ accounts, surpassing goals through attentive client relationships and service excellence.o Elevated employee performance through mentorship program, contributing to a 20% improvement in team productivity.