•Perform software updates/ weekly backups, and provided first line help with any/all automations and IT issues.•Will coordinate with LANG-J6 to resolve any/all automation and IT issues•Responsible for maintaining and monitoring all communication equipment assigned to the JOC•Performs weekly communications checks with NGB and spot checks daily to ensure proper operation of equipment•Responsible for all JOC Government Purchases utilizing the GPC and maintaining records pertaining the purchases.•Provides common operating picture and situational awareness at the state level in both steady state and emergency conditions 24/7.•Performs initial analysis, dissemination and archival functions on all operational information received•Take phone calls, emails, operational reports, and requests for information in order maintains status of all on-going operations•Performs other duties as assigned to keep Joint Operations Center and its personnel in a high state of readiness•Track status of OPORD, FRAGO, WARNO, MOI, LOI, RFA, RFI, and SIRs.

•Took multiple types of calls for wireless, networking, dsl, website, dns, and mail issues on a daily basis•Responsible for documenting, creating tickets and following up with every customer•Proactively monitored the network for possible issues and resolved them or reported it to upper management•IP4 and IP6 addressing •Performed test on equipment