While at ITCON Services I worked as the HR Assistant for FEMA Disaster Call Center Onboarding.Duties included basic onboarding as well as duties listed below. Daily Duties: • Monitor shared email inboxes for HR Issues and Questions • Communicate with staff using email, Microsoft Teams meetings and chat, and occasionally phone. • Ability to work effectively in an "Open Office" environment. • Use Microsoft Teams to book Conference rooms for in-person meetings • Ability to work effectively in a hybrid work schedule. • Scan and forward documents to head of department as requested • Send emails to new hires requesting documents and forms that need to be added to personnel files. • Meet on a daily/weekly basis with department supervisor to update about tasks and issues that need to be addressed. • Use Microsoft 365 applications daily to complete tasks related to job requirements. • Use Excel and functions such as v-lookup/x-lookup to compare information related to job duties. • Use Envoy to reserve seat work space in Open Office environments • Monitor, stock and reorder supplies for break room. • Work with FEMA Recruiting to contact prospective candidates • Work with FEMA Recruiting to contact prospective candidates • Data entry in HRIS program (JobDiva) as requested

Verified, scanned and uploaded over 500 I-9 forms to Paycom HRIS system.Verify new hire paperwork for employees across 7 branches in the United StatesHelped employees navigate Paycom programCollaborated with HR Director to write standard procedures to onboard employeesConducted research and submitted paperwork for employment verifications, unemployment requests, and other government agencies.Have passing knowledge of HR policies for several states including Virginia, Maryland. Washington, D.C, Florida and California among others.Communicate company HR procedures with newly acquired companies.Enter government employment information into Paycom HRIS for newly acquired companies.Make photocopies; mail, scan and email document; and perform other clerical functionsAssist of prepare correspondence as requested.Schedule meetings and interviews as requested by HR StaffFile documents into appropiate employee files.

While working on my assignment one of my first tasks was to coordinate a division lunch for upwards of 90 people. I booked the venue and made sure that the room was set-up as well as catering arrived in a timely manner. Part of my assignment was to coordinate catering for approximately 20 additional people that were attending remotely via Zoom. It was my responsibility to make sure everyone attending remotely and in person received the meal they requested and were also able to access the Zoom link so that they could feel connected with the people attending in person.• Schedule meetings for Division VP using Outlook• Coordinate available meeting dates for approximately 7 team leaders• Organize room reservations for division gathers gatherings including catering, remote attendance, and decorations• Book and organize room set-up of training sessions, including Zoom access and A/V needs• Send task reminders to summit organizers about duties that are late or upcoming• Order office supplies for division members using the appropriate cost/account code• Reconcile credit card purchased against credit card statement. Make sure there are receipts for all purchases. If there weren’t receipts get them from person that made purchase or request copy from vendor• Pre-fill credit card approval forms for department head to sign• Use Outlook, Zoom and Teams to communicate with team members on a daily basis• Attend training sessions to familiarize with HIPAA policies

Provide administrative duties such as answering phones, filing, greeting prospective clients and caregivers.Also work on recruiting new caregivers. Examine resumes to determine if job skills/experiences match businesses needs.

Answer client questions, provide customer service, schedule court reporters for depositions and court appearances, format transcripts as needed, produce transcripts for delivery to clients.Have working knowledge of software used to schedule reporters assignments, inform reporters of assignments.

Interaction on the telephone and through email with clients.Use proprietary program to log between 200-300 facsimile daily.Distribute received facsimile and mail to Deputy DirectorsResponsible for scanning and forwarding documents to staffMail retrieval and distributionDocument reproduction.Use numeric filing system to retrieve information and distribute to staff as requested.

Developed an organizational system to distribute signs for special eventsSupervised and trained crews to assemble and distribute signs for vendors.Supervised and trained staff of 10 on company policies and procedures.Worked with vendors to display and distribute marketing material

Communicated effectively with Managing Directors of rental companies via telephone, email and in person to establish ticketing, pricing and services.Responsible for compiling and submitting revenue reports for management daily. Point of contact for Victory Gardens and rental companies.Alleviate issues such as seating problems and over sold performances.Built performances for sale by ticketing agents.Organized ticketing information for several rental companies.Trained new employees on systems and company procedures.Coordinated the smooth running of two box offices in different locations. Updates ticketing informationCommunicated with technical support to organize transfer of ticket history to new ticketing software.Communicated regularly with technical support to fix software issues

Handled incoming calls from patrons regarding theater performances.Sold tickets to current and future performances via phoneProcessed exchanges for theater subscribers.Receptionist duties such as forwarding calls to appropriate department.