Tiffany Jarrett Email and Phone Number

Responsible for ensuring the smooth operation of guest services, valet services, concierge, and communications in an attentive, friendly, efficient, and courteous mannerResponsible for providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employeesCoordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all regular operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.

Duties included but not limited to:Maintains levels of supplies, approves all supply requisitions (such as linen and guest amenities), knowledge of al hotel policies, especially those relating to safety and security, plans, assigns, & supervises all work and special projects to housekeeping staff, organizes OTJ training, coordinates payroll an approves any special requests, recruits and interviews new associates, prepares reports, resolves guests concerns, completes room updates in Fosse system, inspects rooms daily, assists in purchasing supplies, and budgeting for the department Associate's degree Certification Advanced