Tiffany M. Email & Phone Number

Clearwater Fl

•Adeptly initiating and maintaining a 91% renewal rate through customer satisfaction and follow up. •Negotiating natural gas and electricity pricing with retail energy providers across the nation to find best pricing for customers.•Generating new business while maintaining a 91% renewal rate.•Providing support and training to the field agents including, but not limited to the use of our Portal.•Contract Negotiating•Oversee overall financial management, planning, systems and controls.•Manage and increase the effectiveness and efficiency of broker system through improvements to each function as well as coordination and communication between support and business functions.•Management of agency budget in coordination with the CEO.•Payroll management, including tabulation of accrued employee benefits.•Disbursement of checks for agency expenses.•Organization of fiscal documents.•Regular meetings with CEO around fiscal planning.•Supervise and coach office manager on a weekly basis.•Conferencing and strategic consulting with key decision makers within largely held private corporations, numerous field agents, customers, and representatives from energy suppliers and utility companies while maintaining the highest level of professionalism and confidentiality.

Tampa Bay

Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.Play a significant role in long-term planning, including an initiative geared toward operational excellence.Oversee overall financial management, planning, systems and controls.Management of agency budget in coordination with the CEO.Development of individual program budgetsInvoicing to funding sources, including calculation of completed units of service.Payroll management, including tabulation of accrued employee benefits.Disbursement of checks for agency expenses.Organization of fiscal documents.Regular meetings with CEO around fiscal planning.Supervise and coach office manager on a weekly basis.

Tampa Bay

Developing business between call center and energy supplier in the Tampa Bay area. Implementing sales practices and quality control to aid success for both parties. Channel Sales and Business Development.Energy telemarketing campaign broker and management.Online Affiliate Marketing Programs.Social media marketing.Outbound Call Center Operations ManagementB2B and B2C Sales Management Novatel has been in the deregulated energy sales business for over six years. Our head offices are located in Tampa Bay, Florida and all our staff are trained and experienced specifically in the dynamics of the deregulated energy markets.

New Port Richey, Fl

Achievements:Established fronter script and two pages of rebuttals for productResponsibilities:Payroll, HR, Run a predictive Dialer, load leads, run sales floor , help reps with customer complaints,customer service, applications/ interviews ( hiring manager), setup reps to work from home , create a manual with adobe for at home agents, IT tech, pull daily csv stats and reports for sales, daily motivational emails to reps , all office work ( excel/word ), Daily emails to reps and supplier

To ensure employees were following the Company policy, as well as Code of Ethics, Company policy, and Federal Policy. To audit phone recordings of daily sales. Write up employees forviolations and infractions of Company Policy and Federal Policy.