Tiffany Maple Email & Phone Number

Houston, Tx, Us

Houston, Texas

Manage, prioritize, delegate and monitor the Client Services team to ensure the efficient and timely delivery of services. Responsible for recruiting, training and developing, performance management and coaching of the team. Liaise with and provide support to other departments and offices to deal with complex queries and proactively resolve service issues within agreed deadlines/targets. Identify and recommend improvements to service delivery processes and procedures. Implement change to meet… Show more Manage, prioritize, delegate and monitor the Client Services team to ensure the efficient and timely delivery of services. Responsible for recruiting, training and developing, performance management and coaching of the team. Liaise with and provide support to other departments and offices to deal with complex queries and proactively resolve service issues within agreed deadlines/targets. Identify and recommend improvements to service delivery processes and procedures. Implement change to meet current and future business needs. Collate, review and analyze data to provide management information. Interface with Finance to ensure effective systems and processes are in place for issuing invoices. Monitor, evaluate and act on client feedback. Manage team’s compliance with health and safety rules, instructions, systems, and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely.* Manages a team that consistently maintains a Net Promoter Score of 7 or higher rating for client experience* Recipient of the Power of Us award for customer focus advocacy Show less

Houston, Texas Area

Supervised, planned and coordinated activities related to customer service, sales support and quality assurance. Directed the investigation and resolution of customer complaints. Administered personnel actions such as hiring, promotions, transfers, merit increases, performance appraisals, and disciplinary actions. Assisted in planning and achieving short term and long range financial goals and budgets. Accomplishments:* Managed a team that consistently maintained customer… Show more Supervised, planned and coordinated activities related to customer service, sales support and quality assurance. Directed the investigation and resolution of customer complaints. Administered personnel actions such as hiring, promotions, transfers, merit increases, performance appraisals, and disciplinary actions. Assisted in planning and achieving short term and long range financial goals and budgets. Accomplishments:* Managed a team that consistently maintained customer satisfaction ratings of 98% or higher. * Created and conducted new training and support program for department, which increased employee satisfaction and improved accuracy rates by 15%. * Managed nine sales agents as part of a sales initiative, work resulted in a 20% increase in operating income.* Nominated by senior leadership for company’s Emerging Talent Pool. * Recipient of the EMIE (Exceptional Manager Investing in Employees) award for outstanding performance in building employee satisfaction and engagement in 2010, 2011 and 2012. Show less

Houston, Texas Area

Conducted detailed investigations regarding child support case status, procedures, processes, regulations and other issues. Conducted detailed investigations to locate absent parents, verify employment and determine assets. Assessed routine and complex child support cases to determine appropriate actions and documents needed to collect child support. Monitored paying child support cases and referred delinquent cases for appropriate enforcement actions. Responded to routine and complex inquiries… Show more Conducted detailed investigations regarding child support case status, procedures, processes, regulations and other issues. Conducted detailed investigations to locate absent parents, verify employment and determine assets. Assessed routine and complex child support cases to determine appropriate actions and documents needed to collect child support. Monitored paying child support cases and referred delinquent cases for appropriate enforcement actions. Responded to routine and complex inquiries regarding child support case status, procedures, processes, regulations and other issues. Show less

Houston, Texas Area

Served as liaison between the client, consumer, vendors, internal Sales and the company by answering routine questions and resolving problems. Trained clients via telephone on credit reporting procedures, products and services offered. Troubleshot accessing software and equipment problems.